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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,193

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 428,193 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

I was provided with Outstanding support and guidance thru this process via Andy and Taylor!! Veterans United needs more people like them on its team!

headshot image of Andy Strubel

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend

The whole team was helpful and able to answer questions helped by keeping us on scheduling and on time for closing

headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

5 out of 5 Stars
Would Recommend

Another pleasant experience working with Veteran's United. Kayla is always on top of everything, and just a phone call or text away to answer any of our questions or concerns. She's quite the asset to your company! Thanks for everything!

headshot image of Kayla Prewitt

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend

Jeremy was great to work with and I appreciate the help and support to be able to buy my home.

headshot image of Jeremy Morgan

Loan Officer: Jeremy Morgan

NMLS# 2187368

5 out of 5 Stars
Would Recommend
headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

This was the easiest process because of my team everything is very efficient and I never had any doubt. I trusted my team in every step of the way.

headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

5 out of 5 Stars
Would Recommend

Everyone was great! And so helpful, made looking, and buying a house much easier!

headshot image of Devin Abel

Loan Officer: Devin Abel

NMLS# 1925466

5 out of 5 Stars
Would Recommend
headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

Veterans United Home Loans is a wonderful company to work with. I have used them to purchase multiple homes now, and if I am ever to do it again I will be calling Daniel Heggarty first!

headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend
headshot image of Brett Kenney

Loan Officer: Brett Kenney

NMLS# 2094807

5 out of 5 Stars
Would Recommend
headshot image of Camron Hermann

Loan Officer: Camron Hermann

NMLS# 1247956

5 out of 5 Stars
Would Recommend

Veterans United honored their business name! I am a very satisfied Veteran customer that found the permanent family home after 38 years of service in the Army. Working with VU made our searching and buying the home a great experience. I highly recommend VU to any Veteran looking for a new home!

headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

4.5 out of 5 Stars
Would Recommend

Veteran United brings you home!

headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend

This is the second time we have refinanced with VU, and it’s been such a great experience again. Nathan and his team are top notch and got us taken care of and closed with the least amount of headache as possible.Thanks guys for the awesome job. We will be back to do our IRRRL when the rates drop.

headshot image of Nathan C. Groves

Loan Officer: Nathan C. Groves

NMLS# 1096165

5 out of 5 Stars
Would Recommend

The whole team at Veterans United provided service above and beyond what I expected.Thank you very much!

headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend

Outstanding team work. The communication between team members and outside parties and me was very consistent which made the transaction flow smoothly. Highly recommend.!

headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend

I really appreciated how easy VU made this whole process. Moving across the country and buying a house are both stressful, and I appreciated everything the VU team did to help me.I will absolutely use VU again if/when I buy my next house!

headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

3.5 out of 5 Stars

Overall communication was good with team members. I do not like that the interest rate locks in so soon as I seen rates dip a little bit over my process and closing costs fluctuate so often. Not sure what a VA appraisal (and home inspections) look for in total but I found a few things myself afterwards that should have been pointed out by a professional that I know are not correct for a home.

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend
headshot image of Maggie Schuh

Loan Officer: Maggie Schuh

NMLS# 1873211

3.5 out of 5 Stars
Would Recommend
headshot image of Ginny Young

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
Would Recommend
headshot image of Jake Frogge

Loan Officer: Jake Frogge

NMLS# 1143132

5 out of 5 Stars
Would Recommend

Kris Ball and his team are superb!

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

Great team to work with! I appreciate everyone for making the home buying process easy (D.K., Andrea, Billy, and Erica). I will continue to use VU for any future home purchases.Additionally, the gift VU sent was perfect!!!

headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

3 out of 5 Stars
Would Recommend

Dealing with veterans unites made the whole process so easy for buying our first home I couldn't imagine any other way. But my team on the other hand wasn't on top of talking back there were times I didn't get responses back for day's or even at all. My team also wasn't paying attention Like they should have at the end they had multiple other inspections that pushed out closing date back because they didn't pay attention it was a hassle. But overall I would go through them again.

Response from Veterans United

Hi Jonathan,

Thank you for sharing your experience with us. I’m glad to hear that, overall, the process of buying your first home was a positive one. But I’m really sorry to hear about the communication issues and the delays you faced along the way.

It’s definitely frustrating when you’re left waiting for responses or when important details get overlooked, especially when you’re so close to the finish line. That’s not the experience we want our homebuyers to have, and I apologize that we didn’t hit the mark in these areas.

We’d love to dive into what happened with your loan file so we can learn from this and make sure we’re doing better for future homebuyers. If you’re open to chatting more about it, please reach out to our Client Advocate team at 1-800-212-5200 or email us at ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out whenever is convenient for you.

Thanks again for choosing Veterans United. We appreciate the trust you placed in us and would love the opportunity to earn it again in the future.

5 out of 5 Stars
Would Recommend
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

4 out of 5 Stars
Would Recommend
headshot image of Billy Foster

Loan Officer: Billy Foster

NMLS# 2392884

5 out of 5 Stars
Would Recommend

In my opinion the entire team was remarkable. We would use them again.We were so pleasantly surprised when we got the package from them.

headshot image of Maddie Mattas

Loan Officer: Maddie Mattas

NMLS# 2057497

5 out of 5 Stars
Would Recommend

Working with Veterans United made the purchase of my first home an incredibly enjoyable and stress-free experience. I am deeply grateful for their assistance in helping me and my family secure our new home.

headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

You guys did well…might suggest squaring away your appraisers but you did good.

headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend

We absolutely enjoyed the whole team and the process was a breeze because of them. We hope to not move again, but we will definitely recommend VU

headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

More Reviews

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