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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
475,899 reviews
353 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
4.9 out of 5 Trustpilot logo
4.8 out of 5 Zillow logo
4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 475,899 unfiltered reviews

5 out of 5 Stars

Kelly and Suzanne did an amazing job, thanks to them im in my beautiful new home

headshot image of Kelly Tolster

Branch Manager: Kelly Tolster

NMLS# 420363

5 out of 5 Stars

My team did not leave my side throughout the whole process! I am extremely grateful for everyone who helped me out because I would of not been able to do it on my own. Thank you to Laura, the credit card expert who helped my credit get to where it is now! Joel youre amazing!! He was there for me since the beginning of this whole process almost 9 months ago now!! If I could rate everyone a 20/10 I would! THANK YOU VETERANS UNITED ❤️

headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
headshot image of Alice Schneider

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
headshot image of Michael Schneider

Loan Officer: Michael Schneider

NMLS# 977211

5 out of 5 Stars

Laura went above and beyond and stuck with us every way of the step to buying our new home.

headshot image of Laura Wilson

Loan Officer : Laura Wilson

NMLS# 2416449

5 out of 5 Stars
Photo submission from Vyolette D.

Emmett and the whole team have been amazing!! They have been so kind, helpful, knowledgeable, proactive, informative, and a pleasure to work with!

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars
headshot image of Bill Taylor

Loan Officer: Bill Taylor

NMLS# 1846875

5 out of 5 Stars
headshot image of Chelsea Perkins

Senior Loan Officer: Chelsea Perkins

NMLS# 1955996

5 out of 5 Stars
headshot image of Jeremy Anderson

Loan Officer: Jeremy Anderson

NMLS# 1493972

5 out of 5 Stars
headshot image of Josie Weishaar

Loan Officer: Josie Weishaar

NMLS# 2030448

5 out of 5 Stars
headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

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5 out of 5 Stars

Other than a few minor issues with the web site not recording reviews correctly it was mostly a pleasant experience.

headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

5 out of 5 Stars
headshot image of Rob Deleeuw

Loan Officer Team Lead: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
headshot image of Brandon Brown

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

4 out of 5 Stars
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Photo submission from Lindsay D.

Veterans United did an absolutely amazing job! They worked so hard to get us into our home and in such a timely manner. We couldn’t be more thankful for their help and hard work. Fantastic experience from beginning to end. Thank you!

headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

5 out of 5 Stars

I have no idea what I was doing but it went smoothly. I made delays but they corrected it and mived forward.

headshot image of Sarah Sauro

Loan Officer: Sarah Sauro

NMLS# 715700

5 out of 5 Stars
headshot image of Maureen O'Hare

Loan Officer: Maureen O'Hare

NMLS# 1064196

5 out of 5 Stars
headshot image of Seth Thompson

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars

Craig and his team were exceptional getting us the exact parameters we desired for our home loan, even going as far as adjusting terms the final week prior to closing. His team understood our situation, attempting to sell in one location and purchase in the next as part of a military transfer, and were able to expeditiously respond to our many concerns along the way in a helpful and confidence-inspiring manner.

headshot image of Craig Anderson

Loan Officer Team Lead: Craig Anderson

NMLS# 1464195

5 out of 5 Stars

Thanks much smooth easy process great employees

headshot image of Chris Hodge

Loan Officer: Chris Hodge

NMLS# 2740719

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Experience first-hand why 379,970 homeowners give us a perfect score!

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4.5 out of 5 Stars

The VA should be allowed to reassign VA appraisal agents when scheduling becomes an issue. We had to keep asking for employment extensions due to the appraiser not being reassigned. I feel that there should be a time line in which an appraiser has to complete the appraisal to allow closing to happen on a certain date. It makes it very frustrating toward the end of everything, even after being approved through underwriting, to have a closing date change multiple times due to one person.

headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

5 out of 5 Stars

The entire process was amazing! Harry Basnight’s team was on top of everything from start to finish. If I had a question, it was answered. If I had a concern, it was addressed. If there was something I missed, it was brought to my attention.Harry and his team made my wife and me feel completely at ease and helped eliminate a lot of the stress that comes with purchasing a home. We are so fortunate that we chose Veterans United, and I would absolutely recommend Harry and his team to my friends and family!Thank you, Harry and team, for making the home-buying process such a great experience!

headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars

Excellent service, excellent deal. Appreciate everyone’s support accommodating a tight schedule. Instructions were clear and concise.

headshot image of Kyle Gardner

Loan Officer Team Lead: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars

Jamie and Derick were really great to work with. They walked me through all of the steps along the way and were very supportive. I really liked the portal for the loan process. It made everything that I needed to take care of very clear and easy.

headshot image of Jamie MacInnes

Loan Officer: Jamie MacInnes

NMLS# 2373405

5 out of 5 Stars
headshot image of Randy Nivens

Loan Officer: Randy Nivens

NMLS# 2619117

5 out of 5 Stars
Photo submission from Ronald B.

The whole process was very smooth. Really enjoyed working directly with Alex. The whole team was great.

headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
headshot image of Shannon Workman

Branch Manager: Shannon Workman

NMLS# 213668

5 out of 5 Stars
headshot image of TaTianna Thomas

Loan Officer: TaTianna Thomas

NMLS# 2111142

5 out of 5 Stars
headshot image of Jamie Itamoto

Senior Loan Officer: Jamie Itamoto

NMLS# 2037615

5 out of 5 Stars

The entire process was easy with Veterans United. They give you an easy to use portal and tell you exactly what you need to upload. Compared to NFCU and USAA this made it super easy. The team here in Fayetteville were outstanding and I couldn't be happier with this process.

headshot image of Alexei Kotchetov

Loan Officer: Alexei Kotchetov

NMLS# 2483252

4 out of 5 Stars

Mike Wilson, Patrick Newell, and Caitlin Germany were all outstanding. Everyone was very responsive and informative throughout the whole process. The only hiccup I had was not closing on the original date due to third party appraisal and confusion in wording. That part was a little frustrating but Mike did his best to reassure me that everything would be ok. The only reason this is not a 10 is because of that.

headshot image of Mike Wilson

Loan Officer: Mike Wilson

NMLS# 1530897

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