Very professional and took a personal interest in getting me approved.
I cannot recommend Torri Thomas enough for anyone looking to buy a home! From the very beginning of our journey all the way through closing day, she was absolutely incredible to work with. She was attentive, knowledgeable, patient, and always made us feel like a priority every step of the way.No matter the time of day, Torri was there to answer our endless questions, calm our concerns, and guide us through every detail of the process. She truly went above and beyond — from sun up to sun down — making sure we felt confident and informed throughout the entire experience.Buying a home can feel overwhelming and stressful, but Torri made the process feel smooth, exciting, and genuinely enjoyable. Her communication was exceptional, her professionalism was unmatched, and her dedication to her clients is something you do not come across often. You can tell she truly cares about the people she works with and wants the absolute best for them.We are beyond grateful for everything she did for us and could not imagine going through this experience with anyone else. If you are looking for someone who is trustworthy, hardworking, compassionate, and truly amazing at what they do, Torri Thomas is the one. We are forever thankful for her help in finding our home!
Trey and Lani were phenomenal! Trey made it happen, his expertise and patience made this deal close! I do not hesitate recognizing and recommending Veterans United! They indeed live to their name.Happy Homeowners,
Luis & Debbie
From day one until closing on my home everyone at Veteran's United were professional, supportive, always there to answer a question, and take the time to explain things in a way that was easy to understand. They worked hard to ensure everything was timely, precise, and with good financial numbers (interest, fees, etc).
Yes I really appreciate everything. Everyone was very helpful.
Blake was outstanding-knows his product and works well with both clients and team members. Exceptionally responsive with communications.
This is the second time I have used Karol and her team and they are outstanding. They truly don’t leave you in the dark on anything. I felt fully informed throughout the entire process. They definitely make the home buying experience painless.
Lance and Jacklyn were great as well as the rest of the team from start to finish.
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Great team - very professional
Your team was fantastic.Working with me.And my wife to get our brand new home and I appreciate everything you guys done.And thank you, aaron and melissa, you guys are absolutely awesome
Always there for me and answered all my questions
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
Wendy and her team was absolutely amazing to work with, they explained everything effectively. The work with me when it took me a while to find some documents needed to get the approval.
Amazing team work!
Predatory pricing practices and extremely poor communication throughout the loan process.I made it clear to my loan officer multiple times that I did not want points and that any remaining lender credit should instead be applied toward reducing a car loan obligation. Despite those instructions, the credit was used for a rate buy-down against my wishes. This was addressed so late in the process that it was presented as though there was no realistic opportunity to correct it before closing.Another major issue was our rate lock expiration, which resulted from an unavoidable probate delay after one of the sellers unexpectedly passed away. This circumstance was entirely outside of our control, yet Veterans United refused to reasonably accommodate or waive the rate lock extension despite the extenuating circumstances.Communication throughout the transaction was consistently frustrating. I repeatedly had to follow up for updates, ask for explanations when issues arose, and push for clarity regarding my own loan file. Instead of being proactively guided through the process, I often felt left in the dark until I persistently checked in myself.Much of this frustration could have been avoided with proper communication, transparency, and timely explanations. Instead, we lost thousands of dollars at closing and were forced to advocate for ourselves at nearly every stage of the transaction.This was my second loan with Veterans United, and after this experience, I would not use them again. Unfortunately, I would strongly encourage other veterans and military families to carefully consider alternative lenders.
Second time buying a home. Shopped around for a mortgage and still came back to VU. If there is a third, I’ll just go straight to Jon.
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
Bailey, Scott, Annie, and Sierra all did a great job and were very helpful during the whole process. Made it very easy
Craig and his team were awesome! Always ready to help and quick to respond. Even evening hours.
Derek H. and his team were outstanding. Their attention to detail and diligent work ethic got me to the closing table. Thanks to Jamie for guiding me in the right direction to bring up my credit scores so that I could successfully qualify for my mortgage. Rae kept on top of my to do list keeping me informed on what was needed next.Great job to all of you! Melisa and I are happy that we chose Veterans United for our VA loan.Vernon Ramassar
I was treated with the utmost respect and courtesy. Holly is AWESOME!!!!!
Very knowledgeable staff, ready to assist in every step of the process, including researching utility companies movers even assisting with change of address. No surprises, I knew exactly what to expect. Would highly recommend.
