Ty for your patience
I feel like I was conned out of around $6000. Instead of locking my rate in at 6.5% which is what I was quoted at until the very end. Aaron Foster waited until the interest hit 7.5% before offering to lock in. He then said we could've locked in at the original 6.5% but this was not communicated to me until after the fact. This rise in interest was public knowledge and anticipated for a month. It then cost around $6000 extra dollars out of pocket for me to get this interest rate lowered to what I was quoted at during the process. I did go ahead any pay extra to have it lowered to 6.125%
The folks at Veterans United from the start to the finish were there working with me to find my home . Recommending a Realtor and keeping me apprised of each step . I was amazed at closing in 30 days was even possible. I would recommend them 100%.
Had an initial issue with realtor but we were able to get it resolved. Also misunderstanding of financial information but again got it resolved.Also I never give perfect scores on surveys unless the service was perfect, almost impossible, so read my scores as an accurate rating of my service. Also do not ask people to do a survey and say a 10 rating is what they need and everything below is not good, that makes the purpose of the survey pointless.
Thanks for all the help to get us into our new home.
Excellent service, easy process, great rates.
Ready to see for yourself?
Experience first-hand why 382,151 homeowners give us a perfect score!
Aaron was truly such a pleasure to work with! From beginning to end, he went above and beyond for our family. Anytime we didn’t understand something or started to worry, he was always there to explain everything and put our minds at ease. He answered every call and text, even on weekends, and never once made us feel like we were bothering him. He made us feel like more than just clients, and that meant so much to us. Buying a home can be stressful, but Aaron made this by far one of the greatest experiences I’ve ever had. I am beyond grateful that he was the one who helped our family get our dream home. We couldn’t have asked for a better person to guide us through this process. Thank you, Aaron, for everything! You truly are amazing!
There was never a point where I felt left out, everyone was helpful and Hayden alway's stayed in contact
As a first time home buyer there was a lot of nervousness, but everyone involved from helping me build credit, and keeping me on track thru that phase was great.
The real estate agency, Brianna Crenshaw, did a phenomenal job, communicating, bringing a plethora of knowledge and understanding.
Craig has been there since the beginning, and we want to pass on our thanks for escorting us thru it all.
All the parts worked together and we are looking forward to the next chapter. Thank you all!
They made the process decent. I appreciate their always being available. The hurdles at times seemed insurmountable... but these 2 made it happen.
Friendly, professional, great communication, fast and easy.
Ready to see for yourself?
Experience first-hand why 382,151 homeowners give us a perfect score!
Brandon and his entire team, as always "Go the Extra Mile" and ensure that a smile is always on our faces! Their attitude, professionalism, kindness and care certainly show through the efforts of this team! You never dropped the ball and kept in step with every timeline! There was no pressure, but I can certainly feel your enduring presence! You were always there with the right answers!I'm so glad to be a part of the VU family! Thank you so much!!!😇From a Joyful home owner, Tanja🤗🎉
Satey was amazing from start to finish! What stood out most was her determination and willingness to compete for our business, which helped us secure a fantastic rate. She stayed on top of everything, got things done without hesitation, and kept the process moving. She was confident and proactive. We couldn't have asked for a better loan officer!
assiging one person to answer about your loan worked
⭐ 1 star — Deeply disappointing experienceVeterans United started with warm communication and reassuring promises, but as our closing progressed, we felt increasingly dismissed. Repeated delays, changing closing dates, and rising costs caused unnecessary stress, extra expenses, and lost PTO.My husband is a disabled veteran, and this process took a serious emotional toll on our family. We trusted the assurances that everything was ready, only to face more problems and uncertainty.We asked management to address our experience and cover our first mortgage payment. We still have no clear decision. Jonathan has responded, but those responses have not resulted in a resolution, and we have received no meaningful apology.They removed some fees, but in our view, those fees arose from problems they created themselves. That does not make up for the money, time, and peace of mind we lost.We were left feeling embarrassed and foolish for trusting them. We deserved clear communication, accountability, and respectful treatment. Based on our experience, I would not recommend Veterans United.
