Been through home purchasing a few times, but this was the first time doing it from out of state. Always a bit of a headache, likely 10x worse remotely. The group worked together to keep things on track insuring it went as smooth as possible.
Yall were so helpful. Anytime I had a question, you were there to help.
It was a very smooth home loan experience.
I didn't even mind all the to do list!
Thanks guys. I really appreciate you.
Both Drew and Cori were gems to work with. Very responsive to questions, which we had many!! Would 100% recommend to veterans!
As close as possible to having a local office to visit through this process. Very professional. Quick responses. Made it so much easier than we feared it would be!
No complaints 👌
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I felt significantly important and my case was a priority to be completed in a timely manner.
The folks at Veterans United from the start to the finish were there working with me to find my home . Recommending a Realtor and keeping me apprised of each step . I was amazed at closing in 30 days was even possible. I would recommend them 100%.
Very professional and quickly to respond to get the answers your looking for
Everyone from the start to finish were absolutely wonderful and encouraging. You made this process a wonderful experience.
Harley and Becca were awesome!
The entire home buying process was excellent. It was so streamlined and friendly all throughout the journey. I would highly recommend the entire team
My experience with Veteran's United started out great, however, by the time that I reached closing I was within a hair's breadth of walking away to find another lender. The communication with Britany went downhill and it started when I was trying to submit the FSBO contract. I accidentally had sent it to a family member instead of Britany, of which the mistake was not caught until a few days later, however, it could have been caught sooner if Britany had followed through on calling me when she was supposed to therefore this caused my interest rate to be pushed out an entire week because Britany had gone out of town. I had sent several emails requesting that Britany contact me for various things in regarding the loan, however, I never received a call from her directly. Rather I would receive a random call from the concierge or her 2nd; if that even happened. To wrap things up, there was no conversation to go over the closing paperwork. Documents would just be sent to me via the portal with zero explanation. One of these being for me to sign declining the Energy Efficiency funds. There was no communication with me as to why I had been declined and it was not until I actually got Britany on the phone and she did some digging that I actually could qualify for EEM, and just needed to send additional documents on what I was going to be having done. Even to this end, there was no follow-up on the amount that I would be approved for and I did not know what that was until I went to closing. As for the closing documents, the first time I had received them my middle name had been misspelled, to which I had caught the night prior and told the office. A corrected version was sent to me to be signed, however, this corrected version did not make it to the title agency which caused me to go back to have the paperwork re-signed. There was zero communication on my needing to go to closing with a check or cash to pay my end of the closing costs. Granted this partially falls on me for not having read the documents fully, however, the VU is not blameless as there typically is a conversation between the lender and their client to ensure there are no discrepancies prior to going to closing.Overall, I would not recommend Veteran's United which is sad as this is the lender that helped a family member with buying their home and they had the exact opposite experience. I would re-think the business model and remove the redundant positions. There does not need to be 3+ people reaching out for one loan. If there is a member out, then the loan officer should be reaching out, not another stranger.
