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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
475,958 reviews
328 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 475,958 unfiltered reviews

5 out of 5 Stars

The team here at VU helped my family and I find the right home. Kyle, Alyssa, and Adam assisted me the most, they are helpful which made the process as stress free as possible. I would most definitely recommend their services to any one looking for a home.

headshot image of Kyle Rutkoski

Senior Loan Officer: Kyle Rutkoski

NMLS# 1450360

5 out of 5 Stars
headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars
headshot image of Rebekah Moncrief

Loan Officer: Rebekah Moncrief

NMLS# 1129241

5 out of 5 Stars

We had a great experience with Veterans United. The entire process was so well guided that I honestly didn’t have to think or worry about much—they kept us informed and made sure we always knew what was needed and what came next. I also felt completely comfortable asking questions throughout the process. Eli, Kait, Joshua, and I’m sure several others behind the scenes were awesome to work with. They made buying our home feel easy and straightforward from start to finish. I’d absolutely recommend Veterans United!!!

headshot image of Eli Davis

Loan Officer: Eli Davis

NMLS# 2165769

5 out of 5 Stars
headshot image of Paul Grise

Loan Officer: Paul Grise

NMLS# 1855193

5 out of 5 Stars
Photo submission from Vyolette D.

Emmett and the whole team have been amazing!! They have been so kind, helpful, knowledgeable, proactive, informative, and a pleasure to work with!

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars
headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars

I’m euphoric over the whole process and enjoyed working with Kenny and Matthew immensely they were awesome.

headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
headshot image of Holly Hoahwah

Loan Officer : Holly Hoahwah

NMLS# 1985730

5 out of 5 Stars
headshot image of Scott Elkan

Loan Officer: Scott Elkan

NMLS# 1904290

5 out of 5 Stars
headshot image of Chris Coloni

Loan Officer: Chris Coloni

NMLS# 2609117

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5 out of 5 Stars

I was very pleased with how my VU team operated from opening to closing and in getting us to our dream house. 5 stars all the way. Knocked it out the ballpark.

headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
headshot image of Jason Crone

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars

Mike and his staff were great to work with. Very smooth loan process and closing as well.

headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars

I’ve never bought or owned a house before but thankfully the process was simplified and definitely easy thanks to Veterans United. Any and all questions were answered by everyone involved whether it be with insurance, inspections, and moving.

headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

5 out of 5 Stars
Photo submission from Lindsay D.

Veterans United did an absolutely amazing job! They worked so hard to get us into our home and in such a timely manner. We couldn’t be more thankful for their help and hard work. Fantastic experience from beginning to end. Thank you!

headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

5 out of 5 Stars
headshot image of WhitneyR Brown

Loan Officer: WhitneyR Brown

NMLS# 2143212

5 out of 5 Stars
headshot image of Gabriel Maldonado

Loan Officer: Gabriel Maldonado

NMLS# 1603442

5 out of 5 Stars

Kyle did an amazing job walking me through everything I needed to help the mortgage process go smoothly!

headshot image of Kyle Barrett

Loan Officer: Kyle Barrett

NMLS# 2801205

5 out of 5 Stars
headshot image of WhitneyR Brown

Loan Officer: WhitneyR Brown

NMLS# 2143212

4.5 out of 5 Stars

Buying my first home was definitely an experience and, more than anything, a major learning process. There were times when I became frustrated and honestly considered walking away from the process, primarily because there were things I simply did not understand as a first-time buyer.What I appreciated was that my lender continued working with me and my realtor to resolve the different issues that came up along the way. The process was much longer and more complicated than I expected, but in the end, I gained knowledge that I can now share with other veterans who may be going through the home-buying process for the first time.I give the lender and the overall experience a 9 out of 10. There is always room for improvement, but I am thankful for the effort, communication, and teamwork that ultimately helped me become a homeowner.

headshot image of Brian Flanigan

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
headshot image of Alice Schneider

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
headshot image of Tyler Stump

Loan Officer: Tyler Stump

NMLS# 2734910

5 out of 5 Stars

I really appreciate Amanda and my whole team there at Veterans United. Would not hesitate to refer and recommend Veterans United for home loans. Amanda Rapp was amazing and handled everything professionally and diligently. She is an asset to your company.

headshot image of Amanda Rapp

Loan Officer: Amanda Rapp

NMLS# 2132117

5 out of 5 Stars

Amanda and Dylan were so great. My process was easy and straightforward. Amanda is so friendly and nice and even though we closed on our house, we will still be in touch.

headshot image of Amanda Laws

Branch Manager: Amanda Laws

NMLS# 12419

5 out of 5 Stars

This has been an exceptional experience. From the first contact to the closing, it has been great.

headshot image of Jacob Brewer

Loan Officer: Jacob Brewer

NMLS# 2795940

5 out of 5 Stars
Photo submission from Ronald B.

The whole process was very smooth. Really enjoyed working directly with Alex. The whole team was great.

headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
headshot image of Aaron Hayes

Loan Officer: Aaron Hayes

NMLS# 1144691

2 out of 5 Stars

I have used this mortgage broker before. The first time it was a dream and I truly enjoyed my experience. The second time, however, was a complete headache and very stressful situation. I understand the issues come up during buying a house, totally understandable. It was extremely difficult though to get answers or even get a response in general in a timely manner. If I did get a response, it was rather vague or didn’t completely answer the question. One time an issue almost delayed my closing, it was a problem with my homeowners insurance and the roof. I could not get a clear answer on what needs to be done in order to handle the situation. Finally my Realtor had to step in and push very hard to finally get the answer that it was a mistake and they will fix it. This was two days before closing, and I was scared. I was going to not be able to close on my house. Once again, I totally understand that things need handled, and that things come up, it is the lack of response in the lack of clarity that was frustrating. My Realtor told me that she had prior experience with veterans unit and it was not good, but I assured her I had a great experience the first time. I am starting to understand now what she was saying when she told me this. I enjoyed working with Rich and he was pleasant to talk to, but his team was difficult to reach and work with. I even had issues after closing with funds being dispersed properly that I still had to send several emails to even start to get an answer That makes sense. Once again, it was an error, and I was given a credit, thankfully. I appreciate that, but I was still very stressed out in my insurance agent, very upset that she was not given the funds on time as stated previously several times by her. I am hoping that this error does not cause a lapse in coverage when this mistake had nothing to do with me. I’m only worried that if I did not get involved and start messaging different people that it would not have been handled.

headshot image of Rich Pauls

Loan Officer: Rich Pauls

NMLS# 2002773

3.5 out of 5 Stars

Did not close on the Date it was to be recorded. Ended up costing more on our Move in.

headshot image of Tamara L. Hemmie

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars

Hey Christian and Sara.
I can't begin to thank you and your team for the exceptional professionalism displayed during the process of purchasing my home. You kept me informed and explained everything without exhaustion. You and your team should be commended for all you do and for going the extra mile to assure it's done with perfection. Man, on behalf of my family, we thank you all!!Secondly, we were overly excited and surprised with the gift we received in the mail. It was spot on! You personalized it like you knew everyone in the family to include my baby boy, who happens to love Gracie's Corner. Don't know how you knew, but great, job team! We really appreciated the gift. I will always recommend Veterans United.Again, we can't thank all of you enough!Much love,
Alfonzo Livingston, M. ED.

headshot image of Christian Demand

Loan Officer: Christian Demand

NMLS# 1952534

5 out of 5 Stars

Lisa Durand was amazing! So attentive to our questions and helpful throughout the home buying journey

headshot image of Lisa Durand

Loan Officer : Lisa Durand

NMLS# 16441

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