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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
470,724 reviews
738 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
4.9 out of 5 Trustpilot logo
4.8 out of 5 Zillow logo
4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 470,724 unfiltered reviews

5 out of 5 Stars

Brett did everything in his power to make sure this difficult process went as smoothly as possible, and I appreciate that

headshot image of Brett Schaeperkoetter

Loan Officer: Brett Schaeperkoetter

NMLS# 2291858

5 out of 5 Stars
headshot image of Holly Hoahwah

Loan Officer : Holly Hoahwah

NMLS# 1985730

5 out of 5 Stars
headshot image of Matthew Rice

Loan Officer : Matthew Rice

NMLS# 1753732

5 out of 5 Stars
headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
headshot image of Patrick Barry

Loan Officer: Patrick Barry

NMLS# 1639540

5 out of 5 Stars
Photo submission from Violet R.

Wonderful team! Allie is the best! She answered every question we had and more. She even went to our closing with us to make it easier. The portal is super simple to use and makes the process easier and quicker. Paige worked with us on our time and was very helpful. LOVE this team!

headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

5 out of 5 Stars

Brian and Brie were amazing. Totally appreciate their help and guidance throughout the home buying experience.

headshot image of Brian Jahnsen

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars

Andrea Rice and her team were absolutely amazing and awesome! Seriously, if I could, I'd give them all a big kiss! They totally made my dream of owning a home come true!

headshot image of Andrea Rice

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars

Zach was very accommodating and answered all of our questions! He understood our situation and went right to work on it.This was our third time doing business with Veterans United and we will continue to tell our friends and family how you work so hard to meet our needs. Thank you all we do appreciate all of you!

headshot image of Zachary Debord

Loan Officer Team Lead: Zachary Debord

NMLS# 192560

5 out of 5 Stars

Very informative and smooth process

headshot image of Kara Vernon

Loan Officer: Kara Vernon

NMLS# 2052332

5 out of 5 Stars
headshot image of Douglas Lippmann

Loan Officer Team Lead: Douglas Lippmann

NMLS# 310771

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5 out of 5 Stars

Your company did a wonderful job from start to close .thank you for your patience, time and flexibility.

headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

4.5 out of 5 Stars
headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars

Fast response and knowledgeable, helping through the entire progress.

headshot image of Benjamin Pritchard

Loan Officer: Benjamin Pritchard

NMLS# 2266974

5 out of 5 Stars

I would and will remain a loyal customer because of this team.Thank you all
The Rudicel Family

headshot image of Douglas Lippmann

Loan Officer Team Lead: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
headshot image of Jason Bals

Loan Officer Team Lead: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Photo submission from Daniel W.

Thank you to our team for making this process smooth! We love our new home!

headshot image of Nina Chapin

Loan Officer: Nina Chapin

NMLS# 2303736

4.5 out of 5 Stars
headshot image of Amber Brown

Loan Officer Team Lead: Amber Brown

NMLS# 1137822

5 out of 5 Stars
headshot image of Marty Gaddie

Branch Manager : Marty Gaddie

NMLS# 1745992

5 out of 5 Stars

Very thorough across the board. Very resourceful and great communication!

headshot image of Jeremy Henry

Loan Officer Team Lead: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars

My loan officer (Kelsey) and loan coordinator (Natalie) were amazing! They worked relentlessly to help me convert my construction loan to a VA. Moreover, my loan was for a relatively low amount, but no one would have known otherwise based on the attention and care that Kelsey and Natalie provided!

headshot image of Kelsey Riggs

Loan Officer: Kelsey Riggs

NMLS# 1884444

Ready to see for yourself?

Experience first-hand why 375,527 homeowners give us a perfect score!

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5 out of 5 Stars
headshot image of Zach Ward

Loan Officer: Zach Ward

NMLS# 1828991

5 out of 5 Stars
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars

Wyatt was absolutely fantastic in making this process smooth and easy. We had zero issues and he was able to answer any questions a first time home buyer would have. I’ve already been letting others I know that might be interested in buying a home to reach out to veterans united

headshot image of Wyatt Robertson

Loan Officer : Wyatt Robertson

NMLS# 2479996

5 out of 5 Stars

I am beyond grateful for everything Travis and Adrienne did for me, and I would recommend them without hesitation to anyone looking to purchase a home. They exceeded my expectations in every way and made this experience one I’ll always remember. Thank you both for helping make my dream of homeownership a reality!

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
headshot image of Jacob Wolfe

Loan Officer: Jacob Wolfe

NMLS# 2774401

5 out of 5 Stars
Photo submission from Sumnima B.

Seamless service. Made the entire process easy to follow and convinent! To-do lists was helpful to prepare me for everything that'd be needed!

headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars

Veterans United were a necessary addition and would recommend their ability to be ability to understand and work with the VA.

headshot image of Tiffany Wallace

Loan Officer: Tiffany Wallace

NMLS# 2674644

5 out of 5 Stars

Sean, ShaNiece, and Drew, were absolutely outstanding throughout our home buying process. They were all very patient and considerate with staying in contact with me when it came to the process while I was at work. They understood what I was looking for and what I was trying to do, and even steered me in the right direction if I was going off track. There is not enough words to explain how great and personable this team was throughout this process. If I had the ability to buy them a beer, meal, or whatever, I would take that opportunity in a heartbeat. Thank you guys so very much for what you do.

headshot image of Sean Newcomb

Loan Officer: Sean Newcomb

NMLS# 2774698

4.5 out of 5 Stars
headshot image of Ben Choi

Loan Officer Team Lead: Ben Choi

NMLS# 47882

3.5 out of 5 Stars
headshot image of Brian Jahnsen

Loan Officer: Brian Jahnsen

NMLS# 28144

0.5 out of 5 Stars

Absolutely the worst experience. Everybody listed on the "MY-TEAM" portal feels like they are actively trying to avoid you. When trying to contact them, no matter the time of day, you'll never get through to someone; you'll have to leave a voicemail every time. communication sucks, and your account is handled by everyone in their office. You don't have a dedicated team, and they do not care about deadlines; you'll have to stay on top of them if you're concerned about deadlines. Furthermore, your account will be handled by so many people that you become just a number/ quota to the point they're confusing you with other people and lie about your first mortgage payment date. I will never use Veterans United again.

headshot image of Aaron Hayes

Loan Officer: Aaron Hayes

NMLS# 1144691

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