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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
467,756 reviews
836 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 467,756 unfiltered reviews

5 out of 5 Stars
headshot image of Eric Wetz

Loan Officer: Eric Wetz

NMLS# 1842871

5 out of 5 Stars
headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars
headshot image of Jen Huppert

Loan Officer : Jen Huppert

NMLS# 2596620

2 out of 5 Stars

That brings united got my loan based on my income, which was $4100.02 weeks after I closed on my home the VA cut my pay to 2100 for no reason with no factual basis at all if they don’t get this fixed right away, it’s very possible that I will lose my home for reasons that are absolutely false

Response from Veterans United

Hi Mark,

I'm so sorry to hear about the situation you're facing. I can only imagine how stressful it must be to have your income change so soon after closing and the uncertainty that creates for you and your home.

I'd like the opportunity to better understand what's going on and review your concerns with you. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so we can look into your experience together.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

The 3rd house I have bought and VU made it so easy. Everyone was super friendly and knowledgeable. Would definitely recommend anyone.

headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Photo submission from Dana H.

Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.

headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars
headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

4.5 out of 5 Stars
headshot image of Benjamin Pritchard

Loan Officer: Benjamin Pritchard

NMLS# 2266974

5 out of 5 Stars

They made it stress free and easy to complete and now me and my wife have our first home

headshot image of Katie Smith

Loan Officer: Katie Smith

NMLS# 924534

5 out of 5 Stars
headshot image of Derek Parnell

Loan Officer: Derek Parnell

NMLS# 2129892

5 out of 5 Stars

Veterans united was great! Would recommend to anyone needing help through the process of home buying.

headshot image of Aaron McMahon

Loan Officer: Aaron McMahon

NMLS# 1884782

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5 out of 5 Stars

It's a process that takes some time and effort on everyone's part. They all did a fine good. Thank you very much.

headshot image of Shannon Hudson

Loan Officer: Shannon Hudson

NMLS# 1078335

5 out of 5 Stars
headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars

From your first call you are set-up with a team that will have your back and always be at your side throughout the whole process. Kelly and her team exceeded our expectations with the level of communication thought the whole loan process from pre-approval to closing. Any time additional information was needed from us Kelly or her team members reached out. Any questions we had Kelly the team were a text, email or a phone call away. Always prompt and never having to guess what was next or what the timeline was.

headshot image of Kelly Bivens

Loan Officer: Kelly Bivens

NMLS# 2071882

5 out of 5 Stars

Process was managed efficiently with minimal issues, which were handled quickly. There was a whole team helping us to get through the process every step of the way. No ask on our part was too big or small.Would definitely use Veterans United again and highly recommend them!

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars

They definitely do their best to get the job done!

headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
Photo submission from Nicholas S.

Veteran’s United paved the way for our growing family to finally find and support our home!

headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars

Very friendly and knowledgeable. They were there for me every step of the way

headshot image of Satey Yates

Loan Officer: Satey Yates

NMLS# 1920315

5 out of 5 Stars
headshot image of Shane Lamberson

Loan Officer: Shane Lamberson

NMLS# 2472373

5 out of 5 Stars
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars

Aaron Rand has been with me throughout my entire home buying process. I called Aaron many times with questions about my loan. Almost every time I called Aaron, nine times out of ten, Aaron answered my calls. If Aaron was busy helping other veterans and unable to pick up my call, Aaron called me back shortly after I called him. Never once did Aaron ignore me or decide I wasn't important enough to call back. Which is a rarity these days. I asked Aaron many questions and he displayed great patience with me. My questions were answered and I have nothing but, nice things to say about this man. Aaron is not just a great loan officer. Aaron is a great person. Thank you Aaron and thank you Veterans United. My son and I look forward to making fine memories in our new home

headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
headshot image of Aaron Hayes

Loan Officer: Aaron Hayes

NMLS# 1144691

Ready to see for yourself?

Experience first-hand why 372,999 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars

Whole process was smooth and mostly painless. Very happy with our first time home buying experience.

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars

Our loan officer, Blake Thompson, and his team were exceptional — professional, friendly, patient, knowledgeable, and straightforward. We felt very fortunate to have them handling our new home purchase.

headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars

Being first time home buyers is very stressful and a lot of moving parts. Thanks to Veterans United team (Brittany, Eric, Matthew), the process was amazing and very smooth. Making our purchase as new homebuyers extra special, thank you again!

headshot image of Brittany Lucy

Loan Officer: Brittany Lucy

NMLS# 2741924

5 out of 5 Stars
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

4.5 out of 5 Stars

Smooth ride! Throughout the entire process.

headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars
Photo submission from Jeffrey A.

Our experience with Veterans United was incredibly seamless from start to finish. They kept us informed every step of the way, answered every question quickly, and made what could have been a stressful process feel organized and manageable. We’re so grateful for how smoothly everything came together during our home buying journey

headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

5 out of 5 Stars
headshot image of Gwen Creel

Loan Officer: Gwen Creel

NMLS# 2002668

5 out of 5 Stars
headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars

Had such an awesome team! They were all on top of it and made my process smooth and simple! Absolutely appreciate the team for helping me buy my first house! Such a blessing!

headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

4 out of 5 Stars

Yes, I would recommend, especially Jen Heishman

headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

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