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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

437,583

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
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2
1

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Showing all 437,583 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend
headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend

Loan process was very easy. Using the app to upload docs was great because I was able to do it on my schedule.

headshot image of Jennifer Stewart

Branch Manager: Jennifer Stewart

NMLS# 412226

5 out of 5 Stars
Would Recommend

I really enjoyed the process with Veterans United. It was streamlined and the portal and group text made it easy. I am giving a 10 because the everything went much smoother than my previous VA loan with a different lender. The team was personable and did a good job at making the personal connection that can sometimes lack with remote/internet-based services. Our lender and title company did make positive comments about this process.There were a few times near the end that I left messages and didn't receive calls back of at least acknowledgment of receipt. This is a small blip in the process and admittedly there might not have been much to discuss but as a mortgage lending team you all deal with folks in the midst of the most chaotic time in people's lives. Providing peace of mind and helping assure confidence in the process can go a long way especially at the end when things are moving so fast.The process was fantastic - the team was knowledgeable - there were no surprisedThank you for the gift - the girls love the book, and my 4-year-old is sleeping with the dog toy.

headshot image of Nichole Barber

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend
Photo submission from Cristal P.

I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

4.5 out of 5 Stars
Would Recommend
headshot image of Chris Coloni

Loan Officer: Chris Coloni

NMLS# 2609117

5 out of 5 Stars
Would Recommend
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend

Pleasure to work with!

headshot image of Schandler Rogers

Loan Officer: Schandler Rogers

NMLS# 2312103

4.5 out of 5 Stars
Would Recommend
headshot image of Ryan Bray

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend
headshot image of Adam Hastings

Loan Officer: Adam Hastings

NMLS# 2709229

5 out of 5 Stars
Would Recommend
headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
Would Recommend
headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

4.5 out of 5 Stars
Would Recommend
headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars
Would Recommend
headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend

Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars
Would Recommend
headshot image of Misty Ransdell

Loan Officer: Misty Ransdell

NMLS# 2447921

5 out of 5 Stars
Would Recommend
headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
Would Recommend
headshot image of Steve Hopper

Senior Loan Officer: Steve Hopper

NMLS# 1493953

5 out of 5 Stars
Would Recommend

From beginning to end, one of the best home buying experiences I’ve had. Everyone was friendly, helpful and great communication. I highly recommend any veteran to use their services.

headshot image of Hanna Schwartz

Loan Officer: Hanna Schwartz

NMLS# 2047259

5 out of 5 Stars
Would Recommend
headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

5 out of 5 Stars
Would Recommend
headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

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5 out of 5 Stars
Would Recommend

The people and team are great wouldn’t change a single thing about them.The app on the other hand. Dog poo Why do I have to log in and authenticate every time I open the app? This defeats the purpose. Additionally I want to set up bi weekly payments. The listing only gives options for days of the week not the date itself. As a VA loan company I would expect to have the option to do it on the 1st and 15th. When the military gets paid.

headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

5 out of 5 Stars
Would Recommend

Veterans United were excellent to work with. They were completely transparent and helpful throughout every step of the process.

headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
Would Recommend

Great customer service and quick responses to my every inquiry. Bobby and his team did an excellent job.

headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
Would Recommend
Photo submission from Andy A.

Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.

headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
Would Recommend

The very best experience that I have had in my home buying. Zach and his team were extremely helpful during this process and we are so delighted with his knowledge of the process to get this done in an expedient and professional manner. If I were to seek out another loan offer, the Veterans United would be my first choice. Thanks for all you do.

headshot image of Zach Kieffer

Loan Officer: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
Would Recommend
headshot image of Levi Lenon

Loan Officer: Levi Lenon

NMLS# 1151148

5 out of 5 Stars
Would Recommend

Experience was great great ALL my team members were awesome experiences and kind GREAT JOB thank you

headshot image of Suzie Naeger

Loan Officer: Suzie Naeger

NMLS# 1997209

5 out of 5 Stars
Would Recommend
headshot image of Aaron Thomasson

Loan Officer: Aaron Thomasson

NMLS# 2081078

More Reviews

See all 437,583 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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