Skip to Content

Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

436,294

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

Filters by recency
Filters by state
Filters by branch of service
Filters by type of loan

Showing all 436,294 unfiltered, unedited reviews

Starting on Page 1000 of 14472. Return to Page 1 »

5 out of 5 Stars
Would Recommend

I would recommend going with United Veteran anytime. I would also recommend asking for Stephanie Batson as your realtor. We literally didn't have to do anything but find the right house we wanted and sign papers they did all the other work and made me feel so relax and not stressed .

headshot image of Nick Laws

Loan Officer: Nick Laws

NMLS# 1500974

5 out of 5 Stars
Would Recommend
headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
Would Recommend

Jennifer and I want to thank both Taylor and Kayla for keeping us in mind as loan rates came down. They saved us a bunch of money and we can't be thankful enough to them for that. They also took most of the work off our shoulders and made refinancing a no brainer! Thank you again!

headshot image of Taylor Holman

Loan Officer: Taylor Holman

NMLS# 2036493

5 out of 5 Stars
Would Recommend
headshot image of Kayla Stiers

Loan Officer: Kayla Stiers

NMLS# 1548073

4.5 out of 5 Stars
Would Recommend
headshot image of Chance Mullins

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
Would Recommend
headshot image of James Miller

Loan Officer: James Miller

NMLS# 1374328

5 out of 5 Stars
Would Recommend
headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars
Would Recommend
headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend
headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

4 out of 5 Stars
Would Recommend

Stressful but they got it done and we're very happy in our new home thanks to Veterans United.

headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

VU helped me make my dream come true!I feel very thankful and blessed to have worked with such an efficient team.

headshot image of Brandon Elkins

Loan Officer: Brandon Elkins

NMLS# 2029680

5 out of 5 Stars
Would Recommend

Honestly, I’ve never had an easier process purchasing a home. From buying my first home, to my second, to refinancing. They’ve made the entire process stress free. I won’t be using any one but Veterans United if I intend on purchasing another home.

headshot image of Travis Pfaff

Loan Officer: Travis Pfaff

NMLS# 2243656

5 out of 5 Stars
Would Recommend
headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend
headshot image of Logan Smith

Loan Officer: Logan Smith

NMLS# 2154219

5 out of 5 Stars
Would Recommend
headshot image of Spencer Wesson

Loan Officer: Spencer Wesson

NMLS# 1718308

5 out of 5 Stars
Would Recommend
headshot image of Maggie Schuh

Loan Officer: Maggie Schuh

NMLS# 1873211

5 out of 5 Stars
Would Recommend

Wow, home buying is task, to say the least. When I began my journey I had absolutely no idea where to start. But the platform used by Vets United is the very best. You can follow your progress, and always reach a respectful staff, pleasant and happy to help!! BUT KAYLA IS STELLAR....wish I could have given her a big hug...couldn't have done it without her..

headshot image of Kayla Smith

Loan Officer: Kayla Smith

NMLS# 1944201

5 out of 5 Stars
Would Recommend
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
Would Recommend

So glad I was able to find Veterans United! They made the process much smoother than I expected and basically walked me through the entire process! They even sent us a very nice and well made backyard sign that we always display when we entertain in our beautiful new home!
So don’t walk, run to Veterans United and allow them to help you buy the home of your dreams!

headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

5 out of 5 Stars
Would Recommend

Such a wonderful experience, and that's saying something because buying a home can be very stressful. The team was freaking amazing and made the process to smooth and easy. All the stars to the Veterans United Team!!!

headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend

Excellence all around.

headshot image of Leah Maloney

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend

Enjoyed working with you all!! You made this experience easy.

headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
Would Recommend
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend
headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

2 out of 5 Stars

Chad made several mistakes that Sydney had to fix and his communication was not clear, not on time, and did not update us through the process. Very important parts of the process that Chad was supposed to do were not clear to us and even after signing Chad had created issues the Sydney had to fix and we had to jump through last minute hoops to make sure the funds were released. I have used veterans united before and I will never reach out to again after this experience. If Sydney was the only person I had to deal with there wouldn’t have been the issues and it would have been better. Since that’s not an option I will never suggest your company. I have actually told other veterans to not go with you, and I have made clear all the issues we had with anyone and everyone that will listen.

Response from Veterans United

Hi Leslie,

Thank you for taking the time to share your experience with us. I’m so sorry to hear that this homebuying process was so challenging and frustrating for you. Communication and attention to detail are essential to creating a smooth experience, and it sounds like we fell far short of that. The last-minute issues and lack of clear updates you encountered, especially with important parts of the process, are not what we want any of our clients to go through.

I’m glad to hear that Sydney was able to step in and provide support, but I understand that this doesn’t make up for the difficulties and extra stress you faced due to mistakes and communication breakdowns. After a positive experience with us in the past, you deserved better, and I apologize that we let you down this time.

Your feedback is invaluable as we work to improve our service. If you're open to discussing this further, we’d appreciate the opportunity to understand more about what went wrong and how we can address these issues. Please feel free to reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but please don’t hesitate to contact us anytime that’s convenient for you.

5 out of 5 Stars
Would Recommend

Our experience with Veteran's United went exceptionally well. From first contact through closing, we felt engaged and informed. Other lenders seemed too overwhelmed to be responsive and to give the level of attention clients deserve going through a cash-out refinance loan process. Our Loan Officer, Danny Freeman, and his team always responded and engaged in an extremely timely manner and made us feel valued!

headshot image of Danny Freeman

Loan Officer: Danny Freeman

NMLS# 1721091

4 out of 5 Stars
Would Recommend
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend

My process was longer than just purchasing a home because my house was built, and hands down Zach, Mallory, and Bianca was amazing from the beginning to the day I closed. Thanks so much for being a great team.

headshot image of Zach Kieffer

Loan Officer: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
Would Recommend
headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

4.5 out of 5 Stars
Would Recommend
headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

More Reviews

See all 436,294 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

Send Your Feedback

We want to hear about your experience with Veterans United!

Back to Top

Start Here: 0% Down VA Home Loans
3,832 Veterans started their online quote today.