If you're out there trying to find a house or condo,or just need someone to listen to you ,I definitely recommend the team members that I had the pleasure of working with in Jeff Ferguson Eric Bale's Emily Tim O Bryant, and Marie the best VA team members , they go above and beyond to help you even in your personal life
They are amazing and went over everything. Nothing was kept in the dark and alot of things we weren’t aware about they let us in on a lot of light! They kept us updated on every mile stone there was and walked us through the whole process. Thank you all so much for everything and now we have a home in our name that will forever be cherished truly!!!
Too much paper. I suspect some was redundant.
This was my first home purchase and I was assisted and informed very well through every stage.
No one could do any better than the team we had. I hope to use the same great people if we are in the market again.
I had a great team! Always kept in touch, easily accessible when I had questions. They always kept me in the loop so I knew what was going on and what I need to do. They made the process a lot easier. Very professional, respectful, and cordial
Ally Haynes was a phenomenal help! Her follow through and reminders are the sole reason we made it to close on time! She was a great help and has the full acknowledgment of Justine and I that she made this process happen!
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The communication between client and loan officer was poor and a lack of. During the entire process things continued to pop up that I was unaware of. As a Veteran and being that I served this country certain breaks and programs are given to us to help. Nothing about this process helped. No credits, no programs, no anything. The VA loans are for veterans who don't have a large amount of funds for down payments to not have to pay a lot of money and be able to purchase hassle and stress free. This process was not that. And for the loan officer to say... I don't have to give you no credits is very unprofessional.
Response from Veterans United
Hi Joseph,
First off, I want to thank you for your service to our country. It means so much to us to be able to serve those who have served, and I’m genuinely sorry that we didn’t deliver the experience you deserved. Buying a home with your VA benefits should be as smooth and stress-free as possible, and I hate to hear that your journey felt so frustrating and unhelpful.
I’m especially sorry to hear about the communication challenges and how it left you feeling uninformed throughout the process. That’s not the level of service we strive for, and I understand how upsetting that would be. I’d like my team to dig into what happened here, including the concerns about credits and professionalism, to make sure we address your concerns and learn from this situation.
If you’re open to talking, we’d love to hear more about your experience. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. we are here Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to connect anytime, and we'll follow up ASAP.
Thank you again for bringing this to our attention.
