I especially appreciate the way they informed me of important financial information that applies to the state of Texas that I didn't know about, and I didn't even know to ask that type of question. I have nothing but respect for companies that are looking out for the customer, not just their bottom line. Great job, guys.
Doug Howes was professional and easy to get ahold of
Best home buying experience e I could have imagined, prior to this I was nervous and scared of the process but after my experience with VU I am no longer scared of buying a home. Wish I would have done it years ago!!
Veterans United far surpassed my expectations for support during the mortgage loan process. Our realtor and Lawyer were both extremely inefficient and unresponsive to our questions. Our VA Lender Loan Specialists communicated with me regularly and responded to my questions / concerns almost immediately, even during off duty hours. My unusual situation caused many issues during the process and I would not have the house / mortgage without the extra effort they put forth in ensuring I got my house regardless of the problems that kept arising. We closed 2 weeks ago and are happily moving into the new home. Last night, we received a package in the mail from VA Lender (at our new address :). It contained a coin (just like the military coins that represent excellent standards/achievements), a rubber stamp shaped like a mail box that contain my new address, envelopes to send out to people with my new address and an awesome tee-shirt that said I'm a Vet with a veteran home loan! If other mortgage companies/brokers had personnel that had the work ethic as the VA Lender Loan Specialists that worked with me, they'd could almost be competitors with VA Lenders. Right now, other companies can't even begin to compete. Thanks VA Lenders! Danielle and Jason
Honest, friendly, supportive professionals. I would recommend their services to anyone.
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Brent was an amazing guy. I cant get over how much he helped with the home buying process and how much stress he reduced from our lives. We trusted him from the very beginning and he was a genuine person. I still cant get over how easy you all made it for us. Thanks again!
We highly recommend Veterans United, they are awesome. We began our mortgage with a major bank thinking they would be great since we were already customers. The nightmare that ensued would require too much space to describe. We applied with Veterans United and the differance was immediately apparent. Our loan specialist Jeff Goodman was fantastic. He explained everything, patiently answered all questions, kept us informed throughout the entire process no surprises. All calls and emails were promptly returned. Honestly you couldn't ask for more. Veterans United began processing our mortgage over two weeks later than the bank and they were still able to close early with a better interest rate!
I would highly recommend Kelly to anyone purchasing a home. Not only was she professional but I would also think of her as a friend. Go Kelly. You are great. Keep up the great work you do.
The team I worked with was the best. Their patients with me was the most important part. I felt that I was bugging them, but when they spoke to me they were always polite and clear up any questions that I had. I would go with this same team if I had it to do all over again.
There was always communication flow between Billy, my real estate agent and myself and they represented me and made me feel part of the family. Melissa, Billy's assistant were awesome as well. She worked fast and always touched base with me, she answered all my questions and concerns and was very professional.
I will recommend Veterans United to my family and friends just like my friend recommended me this awesome team.
My dream came true!
They are very helpful. I highly recommend them
If you are a veteran and want to be treated with respect and get the professional touch go to VUHL they truly treat the customer the way they should be treated and actually get things done exactly like they promise!
I would highly recommend taking a look at what Veterans United offers if you are searching for a Mortgage.
They they work really hard to earn your business, unlike Navy Federal which does not offer the kind personal care that Veterans United provided to me.
I do know I felt they were looking after my best interests as a Mortgage lender and it shows. I would receive a call's from Jon Lucas with the status of my loan the entire time.
It was so nice that I did not have to keep calling all the time to ask this or that, they would reach out to contact me, explain how everything was progressing which is so nice, unlike the other lender. All went so smooth and I closed on my new home in record time. I couldn't have asked for better. Truly a class act.
Thank you Veterans United.
The Veterans United team made a wish become hope, and that hope become a dream come true. Veterans united made this a great home buying experience by attending to our needs as home buyers and effectively communicate every step of way. We will recommend Veterans united and use them again hopefully in the near future.
Andy Strubel, along with his team, provided consistently accurate information regarding the process. Every question or concern was thoroughly answered in a professional yet also personal manner. Having worked with a few other lenders at the start of the process I can honestly say I wish I had called VU first. Buying a home can be (and at times was) very stressful but Veterans United made getting the loan the easy part.
Melissa Seboldt & Billy Watkins were awesome! They made the whole process as easy as possible. For first time home buyers the stress is huge but our team made it all just a little less stressful. They kept our best interest in mind and even though not all parties ( VU/Realtor/Appraiser) agreed on all things, they were very professional. They helped to get us in our new home in just 2 months! Veterans United was recommend by friends (Billy Watkins, personally) & we are not disappointed.
As a 100% permanently & totally disabled veteran I can't say enough about the guidance through the maze of necessary items neededâ€¦KUDOS !!!