Chris Holdman was great throughout the whole process. Answered any questions very thoroughly and explained everything. Would highly recommend!
Thanks Veterans United and especially Eric. This was a breeze because of you and everyone we communicated with.Dave and Andrea Terry
We loved how streamlined the whole process was, we appreciated everyone we worked with.
That being said,
A lot of things are automated or done from computers/ apps so it was a little frustrating trying to fact check everything.
Be prepared when buying a home, the better prepared you are the smother the process will go, Veterans United will help you every step of the way. Be responsive and finish your to do’s as soon as possible. Be ready for anything.
I’m truly grateful for the fast and efficient closing process. It was incredible to have the team I can trust.
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Thanks VU for being there for me and my family through this entire process.
worked with my situation. was always on top of updated.
As a first time home buyer, I couldn't be more pleased with the services offered. 10/10 would recommend to anyone even thinking about buying a home.
Veterans United has been a pleasure to work with! The team has reached out with discount offers, assistance, and walked me along the process via virtually and phone communication. Was a smooth process, thanks again!
I couldn't have asked for a better experience buying a home.
We had the best team at Veterans United. The process was very painless and professional. Thank you Mr. Langdon, Jordan, and the rest of your team. We will definitely recommend you all for anyone that we know looking to purchase a home.
Veterans United Mortgage Company was an average at best experience overall. While they handled the loan process adequately, there were some areas that could have been smoother. Communication felt inconsistent at times, and certain steps took longer than expected. They weren’t necessarily bad, but they didn’t go above and beyond either. If you’re looking for a mortgage lender that simply gets the job done, they might be fine, but don’t expect top-tier service
Response from Veterans United
Hey Brian
Thanks for the honest feedback. I'm really sorry to hear the experience didn’t quite live up to expectations. It sounds like we got the job done, but we didn’t provide the level of service you were hoping for—and that’s on us. Communication and timing are two things we know make a huge difference during the homebuying process, and I’m sorry we fell short in those areas.
If you’re open to it, we’d love to learn a little more about where things felt off. Feedback like this helps us improve, and it means a lot that you took the time to share your thoughts. You can reach my advocates at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday from 9 a.m. to 5 p.m. CST, but feel free to reach out whenever it works for you.
Everything was perfect
The entire team made this so effortless and being pregnant through the process we definitely appreciated everything being a smooth and easy transition. 10 out of 10 for everyone who worked with us! Would definitely work with everyone again on any other home purchase in the future! THANK YOU ALL! We love our new start to our growing family in our new home!
