I turned to Veterans United after the previous mortgage company I was using to get the home buying process started, was not very knowledgeable in VA home loans.
The only two problems I had with VU was when I leave a voicemail with the loan officer, and/or supervisor, I expect a call back from them. As a customer, I believe that I am at least entitled to that. I called the supervisor three times and to this day, never received a call back. That's bad business!The second problem I have is, I should never hear the words "We have other Veterans to take care of, do you think your file is more important than theirs?" That's not good customer service. The person also made the statement, "Do you expect your file to be place on top of the stack?" I didn't expect any if those things, but they should have never been said to me.Other than that, I would recommend VU to my family and friends! They got it done 👍
Tiffany Harding our real estate agent was outstanding thanks for making this a smooth process. Still can't believe we are homeowners what a great feeling. Amy Shufelberger and Matt LaTorre from VU made our house buying stress free by letting us know in real time what was needed and explaining the process whenever we had questions. Very knowledgeable group of people that we worked with everyone worked seamlessly together. I am very proud to have served my country and equally proud to have worked with such a great group of people from Veterans United. Thank you all for making my family's American dream come true.
Smooth and easy process provided for a stress free refinance!
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As a Vet, I appreciate working with dedicated professionals who have honed their skills an execute them at a high level. I feared that the VA loan process would be intrusive and cumbersome. Working with VU completely dispelled my fears. Our team of Kendall, Brittany, and Jim worked to bring our dream home to reality. Thanks VU!
Make sure you have copies of everything before you get started, pay stubs, bank statements, taxes, any loans you have, 401k, ect. They are great to work with.
I was blown away by how easy the process was, Veterans United is a 1 stop shop.
As a first time homeowner I thought the process was going to be tedious and super stressful. I heard so many horror stories about the home loan process but Veterans United made it feel so seamless! My Loan Officer was with me through every step... explaining the process, answering all my questions, always responded to my emails same day and he was easily accessible. I could reach him via phone, no problems. They even sent multiple packets throughout the process which contained VERY helpful info. I'm thankful!
For doing everything online it was a great experience. There is part of me that still likes to have a person and a handshake but the team at Veteran's United were professional and helped our home buying experience go through smoothly and quickly.
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We had a great experience with Veterans United. Jake did an awesome job as well as Beth making sure we were set and staying on track. VU has made the process less stressful on us and couldn’t be more happier with the outcome.
As I am sitting here for the first night in my first house, I can say honestly that I had such a quick, easy, and pain-free experience from start to finish as far as Veterans United’s and my realtor’s part goes. My husband and I found the house we knew we needed, and less than 5 weeks after it went on the market, here we are about to spend our first night here. Without the swift action and guidance of our loan team and realtor, I can’t imagine how this wouldve happened so quickly and seemingly easily! I highly recommend Veterans United to any vet looking to purchase a home. We couldn’t have done it without them!
Veterans United made our journey relatively painless through the whole homebuying process.
Veterans United is awesome! My brother used them and told me about the process. Instead of using Navy Federal I took a leap and reached out to VU. My loan specialist, Jesse Hamilton kept me up to date and was available anytime I needed to reach out to him. I’m glad I went with Veterans United, they definitely took care of me and my finance needs!
