I found the overall process easy. Every step of the way, there was someone there for me. I felt that the team really cared that a have a good experience
This was our first home buying experience and we literally filled out an application, while sitting on the couch, got a call that we have been approved, looked at houses that weekend, put a crazy offer on one just to see the process of denial and the sellers accepted! We were in for a crazy ride on a great family house in a great neighborhood! Our team never let us down the whole way through and explained things every step of the way. No matter the hour, time differences, we always made a plan to talk if we had questions. I applaud them and the family that sticks by them while they help out vets find the home they deserve. Thank you to everyone at Veterans United for making this a possibility for my husband and our family! We are happy to be a part of the Veteran United family!
Just a great team. Always present and willing to help. Answers questions promptly and with professionalism.
This was my third time with Veterans United and it was great yet again. They don't leave you in the dark on anything!
Mark and Emilee and the entire Veterans United team were phenomenal. They were consummate professionals from the very start of the process to the end. They were incredibly responsive, whether via email or phone. They worked diligently to get me to closing and to address any and all of my questions and concerns along the way. In spite of a less than cooperative team on the seller's side, the VU team got me to closing so fast my attorney couldn't believe it. I can't say enough about how great they were.
I would just add that I made an inquiry with VU out of frustration with another lender when I was already several weeks into the buying process. I took a gamble switching over to VU at that stage, and it paid off big. They absolutely blew the other lender out of the water in every way, from rates, to the user friendly website/dashboard, to the team work to get my file to closing. But most of all, their customer service was hands down the best I have ever experienced with ANY business. I do not say this lightly. As a Marine, I pride myself on having high standards; I am not easily impressed. In fact, I am not often impressed at all. Veterans United, and especially Mark and Emilee, impressed me immensely. I did pay a fee (points) for the rate - to anyone who may be turned off by that, I would say IT'S WORTH IT! They can consider me a customer for life - I will not go anywhere else next time I am in the market for a home.
What an amazing team! They made purchasing a home really smooth. I would like to take this moment and thank the whole veteran united team.
Thank you all!!!
Matthew and Nick were so communicative and worked with me every step of the way. I can't say enough how well y'all did with getting me the best deal possible. I will definitely recommend y'all to anyone in the future.
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I have never gone through a home loan as easy as this one was. Everyone at VU was ready, willing and more than able to help me whenever I had a question. Stress free home loan!
My loan team did amazing, anytime I had questions they had answers. They kept us updated as much as possible, and helped make the process as smooth as possible.
Brie, Lacey, and Mikayla went above and beyond for me. I’m so grateful to them, and everything they did to move this home buying process along. They were wonderful, and I will always recommend them and Veterans United! Thank you!
Patricia was very helpful and I would give her a 10.
