Made our first time buying a house very comfortable. Would recommend to anyone and everyone
My husband and I bought a new home across country and decided to use the builder's broker because of the "incentive" associated with that. Boy was that a mistake. We traveled to the new city several days before close with 2 dogs and all our furniture following closing behind with a moving company. We locked our rate and thought all was well. We sold our home as instructed and cleared the old VA, but the day of closing (we had a hint a day or two before over the weekend) the lender announced they couldn't close the VA loan. All of a sudden we're sitting in a hotel with everything in tow and we have to start the whole process over or walk away from our down payment. We loved the home and didn't want to walk away so in desperation we called Veteran's United, who we'd spoken to before. Veteran's United listened to what happened, said there was no reason the VA loan couldn't be done, and immediately fixed the problem. They literally saved the deal and kept us from losing the house and all our money for the down payment. They were professional and got it done in less than 30 days with Thanksgiving Holiday in there. They were professional and courteous and never once left us hanging. They even worked on the weekends where necessary to get this done. We don't have enough nice things to say about them. We should have gone to them in the first place. If you're doing a VA loan they are the best in the business. If you're using any other kind of conventional loan, I would still talk to them first. They won't drop the ball, they won't leave you wondering what's going on and they won't make mistakes. If you have any kind of unusual situation don't risk another broker or lender-especially if it's a VA loan. Other lenders may say no problem, but talk to Veteran's United first. As another addition, they got us good rates at the last minute-not easy since we lost our lock-and they kept the costs to a minimum. Five stars all the way from us. We'll use them again.
The entire process was made simple by the people of Veterans United. We love our new home.
Keep open communication with loan processor and ask questions about the process.
I would definitely recommend Mark and his entire team.
Veterans United made it very easy. All my questions were answered in a very timely manner and all questions and concerns were explained very thoroughly. They made sure I was comfortable and understood every step of the process. Thank you Veterans United!
Veterans United is difficult to reach by phone. I've called several times during normal business hour and have seemingly been sent to voicemail every time. Underwriting was overly thorough. My credit score is over 800, and they kept probing for additional info. I even had to get on a conference call with VU and American Express so that they could get my account details for a credit card. I wasn't able to move the closing date up from their initial proposed date. At closing, Veterans United failed to provide the required documentation in a timely manner. My first payment is due in 23 days, and I've yet to receive a bill.
Tyler was awesome I'll definitely tell other vets to use your company..Thank you
Thanks everyone for making my Christmas wish come true!
I never thought I'd be able to buy my own home with my past credit issues, but the specialists at Veterans United got me prequalified, financed, and closed. So I'll NEVER have to face annual rent raises again, and my house payment is $150.00 cheaper than my rent was! If you're renting, and a veteran,I would highly recommend Veterans United!
Veterans United was a very thorough and alwYs there to help with any questions my husband and I had. We even closed a weekearly due to some uncontrollable personal business.
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Around the holidays the works are not always correct. They can be out of office before the time they schedule to close so be aware it’s not always true.
I highly recommend Veterans United especially Anne Kuster and her team. It was one of the best buying experiences I have encountered.
They made everything sinple and easy to follow. I loved how we not only received our hkme loan from them, they also provided us an agent to work with us through the process. It made our lives a lot easier and less stressful. The entire staff was great and All our questions were answered in a timely manner. I recommend them!
