We are first time home buyers and to say we were nervous is an understatement. But Justin and his team made everything super easy to understand, kept our minds at ease and walked us through every step. All first time home buyers should use Veterans United and even those that have bought before. I know I will use them again in the future
You must get Terry and his team I have bought houses in the past and it was never this easy.
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The process was far easier than expected, in my case. Paperwork was effortless because of the use of the digital signature format, which made signing at your pace and leisure incredible. The process time had come and went quite quickly. I had no issues or incidences that would've impeded on the closing date. Staff were kind and attentive to questions and adequately explained what was needed to be done on the part of the buyer.Over all, a very pleasant experience.
Mark Anderson, who had the job of getting all the paperwork together, was patient, kind, personable, and understanding.Became our best friend tthroughout the whole process.
I have nothing good to say about working with Veterans United or the VA. From the moment that the seller accepted our offer, every SINGLE step of the way, someone dropped the ball which caused our closing to be pushed back and threatened our chances of actually purchasing the house. At the most inconvenient times, people at the VA and VU were unable to be reached which delayed issues that were time sensitive and known to be needed to be done ASAP. I felt as if I was the only one staying on top of everything and was only able to get the deal done by sheer will, persistence and annoyance on my part. I've worked for the VA so I know that there can by red tape that is frustrating to deal with but I am extremely dissatisfied. And to top it off, the VA "funding fee" of $9000 was a complete surprise and similar loans do not have. STAY AWAY FROM VETERANS UNITED AND THE VA.
Response from Veterans United
Cody, we take your feedback seriously and appreciate your point of view. Please consider touching base with one of our Client Advocate team members to explore this experience further. Our teams go to great length to prevent experiences like yours, and we want to understand what caused you to feel this way. Thank you for being honest with your review.
Veterans United will exceed all expectations. Just be patient and understanding. Most importantly, keep up on the to-do list items in order to keep the process flowing smoothly.
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The process was quick. This was my first house and I expect a long drawn out process. Veterans United presented the steps to achieve my dream in a precise to do list that made the lourney less painful and fast.
My wife and I just can't believe how easy the whole process has been.We will recommend Vet's United to any and all Vet's looking to purchase a home. We give them and especially Ted's team a solid 10.
