The team guided me step by step and answered questions quickly and correctly. I am happy to have experienced a great process in purchasing my first home. Thank you to everyone.
Hayden and Kayla are an amazing team and I will be recommending them to any and every person I know who’s looking for a Va home loan.
From the very beginning to the very end I knew we were in good hands. Nick and his whole team were wonderful to work with, made it super easy to get all the paper work done, and made us feel right at home.
The process is simple and easy.
I give you guys a 10 out of 10. Very helpful and hands on. Always there to assist no matter what I needed or the time of day. Truly made the home buying experience easy.
Extremely easy to work with. All questions were answered quickly and the process was a breeze. This was our first experience buying, and we never fell worried about anything.
Working with the team at Veterans United was very enjoyable. Steven Blakeley especially was outstanding during this whole process. He made sure everything was transparent and kept me up to date with every stage of the process. He was polite, professional and extremely enjoyable to work with. He was very knowledgeable and had answers for all of my questions. Id give him and his team a rating of 11 out of 10 if I could and any of my co-workers and friends that were in the market for a home, I'd recommend steven and his team because I know for sure he would take care of them.
I would recommend this process to any and all Veterans. We thought at our age we would not be able to own our own home. The approval process was quick and easy and as soon as we were approved, our loan officer called and said she was going to get a realtor to call. Within 20 minutes or maybe less our realtor had called and then our hunt for the perfect home began. We are so very happy and we cannot put into words the joy from owning our own home. Please don't put off going through the process.
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First class service from a first class organizations. I was kinda kinda scared but Matt and his team kept everything running smoothly until the final document was signed. Team Veteran United!!!!
Excellent team to work with. Painless, timely, and made every step of the process simple and easy for my to understand. Communication was excellent. Was willing to text when I was not available to call. Answered my questions at any time of day/night.
I was very pleased with my entire team at Veterans United, Lucy, David, Blake and Sami-- thank you! My primary loan officer, Blake, has been a great resource; he is always quick to respond to email or phone calls and has been there for me and my family every step of the way. I would highly recommend Veteran's United for the home buying process!!
Make sure to get your documents uploaded quickly
The entire teamwas very proffesional and attentive to my needs and desire to get the loan approved and closed! Can not say enough about the Great Experience......
100% approved if your looking for a VA loan.
Loan officer was not very helpful, assumed I knew how it all worked and didn't really explain a lot of the process as a first time homebuyer. Also didn't explain where my money was going as far as closing costs. Gave me an initial estimate for closing costs, and explained that Veterans United estimates at the highest prices, so I should expect a lot of the closing costs to be lower at the final agreement. Got a notice for my final closing costs on my closing date, which showed I was getting over 300 dollars back. Then first title called me and said I owe 1200 dollars to them in closing and I can wire transfer the money. I called my loan officer and we corresponded several times to figure out why I have paperwork saying one thing, and first title saying another. And trying to get an explanation on these numbers. My loan officer wasn't able to clearly explain to me why the closing costs were actually HIGHER than the ORIGINAL draft numbers and why they sent me paperwork saying 2 different things. On top of it, I was completely blindsided by it. I asked several times the 2 weeks prior to my closing date about my paperwork, then didn't receive a single thing until the day of my closing about an hour before my final walkthrough of my home. Overall a terrible experience and I'll never use veterans United again. I felt like I got robbed.
Response from Veterans United
Christopher, thank you for letting us know more about your experience. We understand that preparing you for settlement is part of our commitment to excellent service. Our Client Advocate team will be researching these details and will work diligently to explore ways to prevent a similar experience for our future customers. In the meantime, we will remain available to continue the conversation and ensure that each of your concerns can be addressed.
This is a wonderful exellent organization in helpeing veterans like me. Keep up the good work!!!!!
I can’t thank the team enough they pulled everything together for me and I couldn’t be happier
