We had multiple problems arise with the houses we were trying to buy and sell, and because of the entire crew at VU, we were able to get through all the issues painlessly.I bet the other buyers and sellers we were dealing with wish they had been working with VU.
My agents were great from day one up to the closing. The experience was lengthy but just being available and having every document needed was the best part of the loan process. I would recommend my military friends to work with Veterans United in the future.
This was the easiest, least stressful thing I have done in a while. Moving out of state while trying to balance a family and new jobs is rough but Veterans United stuck by our side and answered any question we had. We LOVE our new house and we wouldn’t be here if it wasn’t for Veterans United!
Samatha was great n very informative
Veterans United worked with us every step of the way! When we thought we weren't going to be able to purchase our dream home, they stuck it out with us and guided us all the way to the end. Thanks Veterans United for putting our wants and needs above all else, giving us the chance to purchase our first ever home.
A pleasure of work with. Very honest and transparent. They made home buying fun.
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This is the one place that Veteran’s can feel secure and receive the best assistance. They are knowledgeable and experts on the VA loan process!
If one is a veteran wanting a home loan give Veterans United chance to help. You won’t be disappointed.
First time purchasing a home! This team was bedt of the best! 2nd to none!!
Veterans United were great to work with. The staff is on top of their work. They were very professional and accommodating.
Our process started very good. We were told a lot of things and we started our process more than 45 days before our closing date. As the process went on, we realized that they were not as helpful as we thought. They talked in circles when we asked about our fees. They got rude because we asked where credits went or why they changed. They always to not know or the couldn’t give us an accurate number until closing. They continuously asked for the same documents over and over that were uploaded and emailed and got snappy when we told them we already turned them in. Then would say “oh I overlooked” we looked at the reviews before going went them and thought we would receive a totally different experience. We are glad they got us in our house but the service was not up to par.
Response from Veterans United
Thank you for your feedback Edward. We definitely understand the frustration when the money owed at closing changes and that additional documents can be an added stress on your buying process. If there are any fees you have questions about please do not hesitate to contact our Client Advocate team for more details.
Outstanding experience. Customer service was above average. Our team was pleasant to work with, knowledgeable, and always on top of things. I hope this is the last house I buy because I hate moving. If I do however, I will bring my business to VU and ask for the same team to work with again.
Go above and beyond.
Easy to use their website. Excellent staff.
