Would 110% recommend Veterans United to everyone! They are great to work with, very kind and respectful and super quick with every request no matter how small or tedious!
buying a home is a stressful time. this is what i was expecting. this is not what i got this team held my hand the whole way through, they took away the stress, kept me informed in every situation i was never uninformed. garet, tyler and brad bought this house for me i just had to move in i was so impressed with the knowledge of this professional team and the way they complimented each other. i will tell everyone what a great and stress free experience this was...
Incredibly easy to work with and never left me with unanswered questions. Would highly recommend.
By far the worst experience buying a home. They are not up front about anything as far as what will be needed and required to get to closing. On 4 or 5 different occasions they would say I just need this one more thing and we'll be good to go...oh we just need this one more thing and just one more thing, and then the day before your scheduled to close they say hey we need one more thing, but that thing takes a week and you're closing date gets pushed back for the 3rd time. These people are a bunch of idiots that don't care about veterans or there families. I do not recommend them to anyone and never will!!
Response from Veterans United
Hi Aaron,
I'm really sorry to hear about your frustrating experience with the homebuying process. It sounds like the constant requests for additional documents and delays were incredibly stressful, and I'm sorry we didn’t provide the clarity and support you needed.
Your experience is definitely not in line with the standards we strive for, especially when working with veterans and their families. I’d like to understand more about what happened and see how we can make things right. Could you reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime, and we’ll get back to you as soon as we can.
Thank you for bringing this to our attention, and I apologize for the inconvenience and frustration this caused.
She and her assistant Gretchen Hopper were very helpful throughout the process.
The knowledge of products and how they best serve my needs were what brought me back for a second time. VU did not let me or my family down. Mike, my agent, always had my best interests ahead of “selling” me a product. If it didn’t make sense, he wasn’t in it to press for my signature. From start to finish, he and others along the way (shout out to Samantha in underwriting) demonstrated the highest level of professionalism and commitment while delivering their product in a smooth timely manner. VU understands the mission.
Awesome process. Very easy platform/interface to utilize. The level of urgency to close the deal was on point. Happy, happy, happy.
The team we had was outstanding. We got the best deals and it was all totally personalized, huge for my family and will 10/10 be recommending them to future home owner's.
Amazing!!!! Is the word that comes to mind!!
The whole team worked together, effectively, timely, professionally, and tentatively. highly recommended!!!!
Extremely unlikely to do business with you again, or recommend your services.
Response from Veterans United
Hi Gabriel,
Thank you for sharing your feedback, and I apologize for any frustration this caused.
We aim to provide the best service possible, and it's clear we didn't meet your expectations this time. I'm sorry to hear that your experience with us was disappointing.
Could you please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we may learn more about your journey with us? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime, and we’ll get back to you as soon as we can.
Quick, VERY EASY and pain less.
Thank you for your professional and friendly character.
Huge lack of communication!!!
Response from Veterans United
Hi Peter,
I'm sorry to hear about the communication issues you experienced during your loan process. Clear and consistent communication is crucial, and it's disappointing to hear that we fell short in this area.
Can you please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime, and we’ll get back to you as soon as we can.
The entire process from preapproval to closing was quick and painless. The team that i dealt with were professional and went above and beyond to make sure that anything that got missed was addressed quickly.My Thanks to Veterans United for their hardwork in getting me into my new home.
