Didnt have anything explained to me by my "loan officer". Kept getting automated emails about updates to my documents with no follow up calls to guide me through any of the process. Was forced to figure out basically everything on my own - not really sure what my "loan officer" did for me, minus take basic information from me 6-8 months ago.
The team I had was so good and done such a great job. Had an amazing experience working with them.
good customer service
They help obtain documents, always answer the calls.
Patricia Tatom, is phenomenal!!
A very painful process made seamless and simplified in this digital age.I felt educate by your team throughout the process, well aware of what was going on, not confusing me with language well above my understanding. Dumbed it down well and made sure I understood!
Scott was quick and courteous during the whole process. We couldn't of been more pleased!
Brad Cone did my first loan and he did such an excellent job I came back to Brad for my second loan. He made everything easy and with the hectic schedule I have for work I didn't have to worry about stuff getting takin care of. Great job Brad and to his team and thank you!
Jake was great!
Your company uses the lowest credit score of the three Credit score providers. Not the median score that some other companies use. This drives up your profit and my monthly payment. I was provided little if any information when it came to locking my interest rate. Another score for Veterans United. Had I been provided information I would have locked much sooner with a much lower rate.
Worked with Rob Dycus and Erin Craig. They ate am awesome team. They helped fulfill ourdreams at Veterans United.
Devin was great
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Mitch Pearson and Joanne Frers were outstanding in their part of the process.
Staff went above and beyond to help us get the loan squared away
