From. Tara Leonard Cody Smith, Corey Jackson and Tom Champion. My team was so awesome. They really worked hard and kept me in the loop with everything that changed and informed me of what was needed. I'm so happy I had them as my team.
I cannot thank veterans United enough for making my first home buying experience pleasurable. They were very knowledgeable and answered any questions that may have risen. Will definitely be using them again for my next home loan.
Veterans United was awesome. Home buying is a sometimes a stressful event and they made the entire experience a great one. Lance Nilson did an amazing job on not only the overall closing timeline but helping me every step of the way and any time of day I had a question. They truly made the home buying experience a great one and i will only work with them in the future.
Complete train wreck of an experience that makes me wonder only one thing, how can a company that demonstrates such an inept grasp of process, continue to be profitable.
Response from Veterans United
Hi Antonio, thank you for providing more information about your home loan experience. Delivering exceptional customer service is important to all of us at Veterans United and we care a great deal about learning more from you on this matter. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
I am so glad I chose Veterans United to finance my home.I am a 1st time homeowner and I am just amazed at how simple this process was with them. From start to finish, my loan officer Jimmy Stranz was awesome! He was very nice and you could tell he really cared about me as the consumer. Jimmy was very knowledgeable and was always professional. My transaction coordinator Ashley Stratman were beyond amazing. She always responded to my question right away... Any time I had a question or concern, they were always right there and responded quickly. I was always in the loop as to what was going on with my loan.. . The website design was very easy to navigate and I was able to send and sign all of my document electronically. I appreciate my team that helped me thru this process. I have no doubt that I made the right decision with using Veterans United to purchase my home. I will definitely be referring others to Veterans United as well. Thanks for everything.. You guys are amazing. I sincerely appreciate all that you have done to help me and my family with buying our new home..
Bar none the best mortgage company in our country. Top notch service at every level. Thank you.
Very Helpful with whole process. All the people we worked with were a pleasure to work with. Answered our questions and concerns throughout the process. Everything went smoothly. Highly recommended.
Vetrans United no brainer this is the way to go for your home financing. When I first applied with Veterans United my credit was kinda dinged up they worked with me & walked me through everything I needed, now 2yrs later with on time payments each month my credit score is going through the roof!!!! All thanks to everybody at Veterans United. Thanks jimmy.
Wonderful experience. Matthew Czerwonka and his team did an outstanding job. I felt they had me in their best interest and took a personal interest in the success of my refinance. Veterans United did my home loan and now my refinance. They are an exceptional service with an exceptional team. I've recommended them to all my friends and family who are veterans. I will always use them in the future.
My expeierence with Veterans United was an excellent one! would recommend them for family friends anyone who doesn't want to worried your team is actually working for you just do it
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Pretty streamline process. However, I believe the underwriter was too difficult on some of the issues when doscumentation proved what we were saying on specific issues such as my son's vehicle, even after proving my son pays the payment. I believe when documentation is provided for specific things as explaination then the underwriter should be alittle more understanding and use common sense. I believe she was alittle too straight laced in some of our circumstances. I was not impressed with the underwriter. I actually began to believe that the underwriter was on a power trip for some reason and just didn't want to get us the house.Otherwise, Michael, Ted and Crystaline were great!
Veterans United was a huge resource in buying a home for the first time. They helped me with an expedited timeline and even seamlessly adjusted from one state to another. Veterans United put me with competent and knowledgeable realtors in whatever region I was looking at buying a home. Most importantly Veterans United stayed in continual contact with me throughout the process ensuring everything was going as needed and easily made adjustments when required. 10/10 would recommend!
