Very good experience
Tyler Sadich and his team did a fantastic job helping buy my house. They all were very helpful and answered any and all questions I had . They helped me every step of the way. A great experience !
Easy process and went smoothly. They did all the hard work. I love the way their personal page is set up just for the buyer with a to-do list. Easy to understand and follow. Thankful for everything!
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Veterans United made our first time home buying experience simple and enjoyable. After applying online, we were quickly set up with Zachary Roberts and team, who we would absolutely recommend! We were given an easy to understand checklist of items to get us started and pre-approved. We believe this checklist made our experience easier than other VA home buyers we know, who used a different company. Once we chose a home, our team worked so hard to make sure we closed on time and always kept us updated with where we were at in the process. We have loved using Veterans United and would definitely recommend them to anyone looking for a VA lender!
Stress free.
Everyone I worked with was great. I started this process and found out my credit score wasn’t good enough, but my initial experience was so good I made sure to give them a call when it got better.
Was happy with the who process; from starting to find out if we were eligible; going through the credit advisor, and then finally moving on to the actually pre-approval and finally the buying of the house.thank you
Veterans United is family. The team that i worked with got the job done. Knew exactly what they were doing and how to do it.
Veterans United is a great company and partner to have on your side.They worked hard for me and my family. More importantly they worked a long side us. They answered all of my questions and promptly answered the phone. I was able to reach out to them and felt assured we were working together. I won't tell you what company to choose, but for me and my wife we were blessed by Veterans United. We could not have found a better company. If you want a company of good people to work with, look no further.
Veterans United was knowledgeable and capable of dealing with all the paper work and requirements associated with buying through the VA. They were assessable and supportive through the whole process of home buying. I was in good hands.
Veterans United is a fantastic company to use if you’re looking to purchase a home. Being Active Duty military makes purchasing a home difficult due to time constraints and the general uncertainty of military life, but VU was flexible and willing to work around whatever struggles we encountered. If you’re looking to purchase a home, even as a first-time buyer like we were, Veterans United should be the first company you seek to help. We are 100% satisfied.
We got our home closed in time, but the experience was not as smooth as other lenders and I had to do a lot of my own homework concerning things like the VA funding fee and how much my downpayment could reduce that figure. Marlon was my loan officer, and he was not someone I can recommend. He made multiple basic errors from misspellings of my first name (not a hard one) and my realtor's license number which required a second hard pull of my credit and delayed closing. Title company saved the day. Marlon did not offer timely updates and rarely addressed my concerns properly. Got defensive when I gave constructive criticism about his performance. My wife also had a hard time dealing with him. The other loan officer I worked with, Mark, was great when he was around, but he left on vacation during closing week and it felt like things got dropped once he left the team. We got it done but it wasn't pretty. Web interface is also behind competitors and they're going to transfer servicing of the loan now that its closed. I'll go another direction next time.
Response from Veterans United
Hello Ronald, we appreciate your feedback. We understand the emphasis that must be placed on maintaining accurate details and providing excellent customer service. Our Client Advocate team will be researching your comments looking for ways to prevent similar experiences in the future. Thank you for taking the time to help us understand your experience better.
Happy
Very helpful through every step of the home-buying experience
It was quick and easy. Again the best experience of my life.
