Genuinely, I am taken back at how supportive and helpful Veterans United had been during my home buying process. I cannot thank my Loan Officer and team enough. I appreciate the service that you guys provide for Veterans and for ensuring the smoothest possible experience. Thank you so much!
Having Veterans United and a good real state agent makes the home buying process easy. Just be on your toes, knock out what needs to be done and next thing you know, you’ll get your dream house. I’m a first time home buyer and has little less knowledge on the process. They will guide you along the way. Based on my experience, we close our escrow earlier than expected and keys on our hand. Thank you for the whole team that work with us. It makes our heart happy together with my little ones where they can have a house where they can call their own home.
The entire team that I worked with were really great and a joy to work with. I fully recommend them to anyone in the market looking to purchase a home.
Veteran's United has helped us twice now purchasing a home. There are a lot of moving pieces when you purchase a home and they try to help you figure it all out. I think if you are a first-time home buyer they really are a great resource.
I started with Jason Crone from day 1, when i wanted to purchase the house im in now, for my wife that really wanted it before she passed away. She only had it for a couple months, but ..thanks to Jason Crone, he made it happen for my wife and I, and i know, without a single doubt, she is, to this day and always, eternally thankful and always will be, even though she is in heaven.
Great work!
It was very easy and intuitive to work with Veterans United.
My family had to live in a hotel, and air bnb, as we had to push our closing date all of our money for moving and set up at the new house was wasted on hotels, storage units and rental truck extensions. We moved across country and we were left homeless as our closing of the 15th to be here on time we left on 12th and planned to be in the house on the 15th. They cancle that closing date over insurance that had been approved before we moved. Without a place for my family to live for a week while I had to leave to go back across country, when I planned to have my family in a house. Made me sick scared and pissed for the week being off my family. This event has turned at least 3 of my Veteran friends away from veterans united home loans. They saw what was going on and said he'll no ill never use them.
Response from Veterans United
Nathaniel, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. Thank you for letting us know there may have been a preventable delay during your loan experience leading to a delayed closing. While we are glad that you now enjoying your new home; it is important that we take time to research your comments and look for ways to prevent a similar situation down the road. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
First time using VU and I will NEVER use anyone else. Ever.
Rachel and Jessie were great to work with, they were always prepared to answer any questions and they would always prepare you on what the next step was in the process. They knew when to push out information so that you were not overwhelmed during the whole process. I would recommend them to any buyers especially first home buyers.
Veterans United helped me buy my home and also helped me refinance it. They made the process so easy and explained everything. Thank you Veterans United.
I was skeptical because of the commercials and celebrity endorsement (Rob Regal). But this has been the smoothest, stress free, home buying experience. I appreciate the help as well as the professionalism and willingness to go to bat for me. 100% will use and recommend again!
