They will make your dream of home ownership a reality and be with you every step of the way.
We were told about Veteran's United by a friend in real estate. After reading the overwhelming positive online reviews of Veteran's United, we chose to apply. They were great at getting us pre-approved in a matter of hours. But the great customer service and communication ended there. Once we committed to VU with a purchase and sales agreement, things quickly went downhill. If you're looking for an efficient, accurate, and timely customer service experience, Veteran's United isn't it. Communication with our loan officer was terrible- even after expressing a need for improvement. After numerous closing delays due to what appears to be administrative oversight , Veteran's United eventually got us into our home and we are grateful for that, however, what should have been a happy and exciting experience was a nightmare of anger, stress, and frustration. Again, they got the job done and we are grateful to be in our new home, but if we could do it over, it would likely be with our local bank.
Response from Veterans United
It's great to hear things started well and you are now in your new home. We'd like to more about the details that led to the negative part of your experience if you willing to share. Please contact our Client Advocate team so we can prevent a similar situation from happening to any other Veterans.
My experience with Veterans United was outstanding. Everyone involved with the process from the loan team to the real estate agent made our home buying experience a phenomenal one. They were able to overcome any obstacles in the loan process with ease and always made me feel that they were on my side. As a veteran it's good to know that you have someone with you willing to fight side by side every step of the way. Veterans United helped to make our family's dream come true with our new beautiful home.
Veterans United and my team helped my dreams of homeownership come true. You will start off very energetic and you will get very frustrated during the process at times; however , do not give up. Like I was told by my team STAY POSTIVE and YOUR HOUSE IS OUT THERE SOME WHERE!!!!Thank you Veterans United for making what I thought was the impossible; show me that it was possible of being a HOMEOWNER!!!!HOOAH!!!!!!From Tia M.
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VU ROCKS!!
Had a great experience with Veterans United. My loan officer, Karol Hart, walked me and my wife through the entire process step by step. She was amazing! I will continue to use Veterans United in the future. I would definitely recommend to family and friends.
Made it very accessible to respond to any concerns
This has been such a great experience. I am 56yr old and never saw myself as a homeowner, Veterans United helped me to make a dream come true. This entire team took very good care of me and helped me understand exactly where I was in the process at all times. Their portal online is user friendly, therefore every time I had something on my to-do list, I would get an email. I highly recommend using Veterans United for your home buying needs.
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Experience first-hand why 384,119 homeowners give us a perfect score!
VU is wonderful to have on your side as you navigate the home buying process. At my closing - which happened a mere 30 days after my my offer was accepted - the sellers’ agent complimented my choice to use VU saying using them was why we were able to close in 30 days. Totally recommend Brandon Worthington and his team. Thanks VU!
