Again, I would like to thank Ryan, Nicole, and everyone else at Veteran's United that helped me purchase a new home. This process was very stressful, but not because I had anything to do, but because of the time I had to wait. Ryan and Nicole were not good, they were great. They were very helpful and ensured to me that everything would work out and it did. They kept in touch with me if not weekly, but daily.
Thank you for everything. Recommend Veterans United to my veteran buddies. Mary Jacoby was very polite and professional, answered all my questions.
OUTSTANDING and CARING!!!
The team at Veterans United are THE BEST at what they do. They're service and professionalism is unlike any we have ever seen. They are friendly, courteous, and extremely knowledgeable; if they don't know the answer to your question, they WILL find it. We will recommended them to our friends.
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James did an excellent job in getting us through all the paper work from beginning to end . We have bought and sold a lot of homes and by far this was the best experience we ever had in the loan process procedures. As Veteran I can truly say James went the extra mile to accomplish the process for the load and make it easy.
What an outstanding professional person you have working for you.
My agent was great working with in helping me get into a home.
Overall Veterans' United allowed me to close on a home, which is a great benefit but the experience was not exceptional. Andy Moe would return calls and emails typically the same day, he was also very helpful answering my random questions. However, their was an issue of communication, or my exception of feedback which caused me to worry about the reliability of the entire process. I would rate my experience overall as a 7-8, with room for improvement.
Also, in terms of protection of client information. Collecting credit card numbers, case information, financial history, and employee information without a secure tunnel is quite alarming. I'm very surprised that PCI allows for the collection or processing of credit card information through unencrypted email. Maybe the development of a secure FTP or encrypted tunnel would be useful to the Veterans' United team.
Ultimately I appreciate the opportunity to originate my loan with Veterans' United and I'm grateful for Mr. Moe's expertise and hard-work. However, there are certain improvements that can, and should, be made.
Everyone worked side by side with one another. There is no doubt they are an awesome working team. Where one person would stop the next person was right there ready to start the next step with us. This home buying experience was a great one, due to the service our Veteran's United team gave us. Words can not express the joy we have with our new home. Thank you!
Great job. !!!!!!!!