Great Staff! Amazing people to work with
Our transaction coordinator Jenna Pahde was absolutely outstanding. On a scale 1-10 she was 20! My family and I can't thank this company, Joe & Jenna enough for getting us into our first home! After a house fire in the house we were renting in October it is Indescribable how good it feels to be in home again! Thank you for all your company does.
Well, I only could say additionally, the Veterans United Home Loans team did a great job and offered a wonderful service in getting my loan processed and approved.
Thank you for all your amazing help!
Wonderful experience and very quick process. If i had a question some one always got back to me.Thanks for all the hard work.
My experience with Veterans United has been outstanding Joe and Jenna were very professional and always responded quickly throughout I would highly recommend them to anyone.
2 thumbs up for Veterans United and their team members!!
Sydney and Sam were fantastic
The process took almost 5 months - with repeated requests for documents we provided. This had us worried our personal, sensitive information was not safeguarded as the loan team could not locate documents we had already submitted. We were frustrated with the lack of communication. Email requests were multiple for one or two items, but several a day, for different items, instead of a concised list of what documents were required or requests made. It made tracking the requests of the loan team difficult. Phone calls to our representatives left us feeling rushed off the phone with questions still.
Felt well informed throughout the whole process.
We've used VU several times now and have always been impressed. This time took a lot longer than expected however and as a result, interest rates climbed high enough that it almost wasn't feasible to complete the process. This was disappointing since we weren't given a clear reason (other than people were on holiday) as to why the process wasn't as streamlined as usual. As a result, we lost out on much better rate.
A very professional and pleasant experience. Was kept abreast during the whole process from pre-approval to closing.
Veterans United made it easy. They were very helpful and informative throughout the whole process.
