Outstanding service. They guide you by the hand throughout the whole process.
Jon and Adam did a great job helping us get the paperwork together.
Fast and easy. Thank you Veterans United :)
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It was a pleasant experience and the whole loan process went well.Brannon was the first person I spoke with and he was real courteous and understanding in helping me iron out a few concerns I had.
Bill Musick and Alycea Lawson were absolutely flawless with their attention to the process of our mortgage.
Brenda Mertz was amazing to work with!
Mike Stallings was very helpful and helped to ease the stress and anxiety of the process of buying a new home.
Greg experience. Only things I would have liked was just a little more communication on where our process stands.
All aspects of the loan process went very smooth
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I am grateful there is a company that looks out for veterans. Great experience!
It was very difficult to get ahold of my lender on weekends or after 5 pm. He also miscalculated our mortgage by $300/month and did not inform us that we would be responsible for taxes that cost us an addition $4000 at closing.
Response from Veterans United
Hello Cory, thank you for letting us know more about your experience. We hope that many parts of the process went well for you aside from the points mentioned in your feedback. It is our goal to use your valuable feedback to seek ways to improve our service. While we do observe standard business hours, it is our goal to personalize every experience as much as possible. We would love the chance to discuss further with you and explore ways that we might improve our customer service in the future.
Truly a great group of people who made our first home buying experience Everyone was so helpful and so nice to work with. Very happy
