Tiffanie Prado-Ramirez was AWESOME!!! She went over and above in helping me get this loan. My situation was difficult but she never gave up. It took a little longer but she was there keeping me updated every second. Great Job to her and her team. Brave Zulu!!!
This is our 3rd time using Veterans United. They are always on top of things and get the JOB done!
Anna and Justis were very helpful!
Very easy, from beginning to end.
very easy and pleasant to work with.
The was the smoothest process we have ever experienced!
Closing was pushed backed multiple times due documents being overlooked and not being in correspondence with regulation requirements of the loan.
Response from Veterans United
Thank you for this information Timothy. A member of our Client Advocate Team has left you a message and sent an email for additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. Team work is essential and we have established means to prevent experiences like yours, therefore it would be helpful to learn what may have caused you to feel this way.
This process was very easy and didn't take long at all for us
Two concerns we had:1) assumption was made that we would be in town for closing; we were not asked; we had to jump through hoops in Florida to get papers signed and physically mailed in for closing.2) we were not asked about locking an interest rate; it was locked without our knowing; that's the first time we've not been consulted about locking a rate.
Each person we worked with through out the process were knowledgeable and helpful in finding answers to questions they weren't sure of. I will be sure to work with these guys again.
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Very helpful! Walked us through each phase of the loan step-by-step.
Joe and Morgan were fantastic. It was fast pace with our situation but we came together as a team and got it done.
Veterans United online process and navigation of the portal was very easy to use even for a less computer savvy person. The database of videos and documents helped us out tremendously as first-time home buyers.
Very outstanding service through our loan process and Thank You For Your Service
