My only recommendation would be to clarify to the buyer what steps are not optional in the to do list. That was the source of my initial confusion (initial vs refinance).
10/10 for Robert, Sam, Alex and everyone who helped us realize our home-buying dream. While the process was stressful having never done this before, everyone at VU was ready at the helm to answer all our questions and to provide the necessary guidance. The staff was so helpful and friendly making us feel like they were truly in our corner. I would definitely recommend them to anyone in need of services.
There were two options we were given. To pay or not to pay. We ended up saying we did not want to pay numerous times and it went to the other option to pay multiple times where we had it rewritten for us not to pay. It was very frustrating and stressful. In the end everything worked out but was told numerous things like we wouldn’t have to pay two months and that was wrong info too.
Response from Veterans United
Hi Vaolele,
I’m really sorry to hear how frustrating this process was for you. Buying a home is stressful enough without having to deal with conflicting information, and I can understand how that would be incredibly frustrating. That’s not the experience we want for our Veterans, and I hate that we missed the mark here.
My team would really like to look into what happened and see how we can learn from your experience. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’d love the chance to talk through your concerns and make sure you have the support you need.
Very good experience being a first time home buyer I'm gonna recommend them to other veterans
I couldn't have been more satisfied; Veterans United Home Loans is a top-notch company. I would recommend Veteran United without any reservation.
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As this was my first home buying process, I could not have asked for a smoother process. My team was very quick and easy to work with. If I could rate my experience 12/10 I would in a heart beat.
Veterans united help me buy my first home and they were with me every step of the way. Extremely professional and very helpful. Had all the answers for me and made the process of buying a home as stress free as possible highly recommend working with veterans united.
Great Team and overall experience from start to finish! I will be recommending them to friends in the future.
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Dawn and Monika were true rockstars. I feel so fortunate to have such a great loan team behind me. If it weren’t for them I would not have had such a smooth transition for my loan assumption.
For a first-time homebuyer, Veteran United made the process stress-free and easy. The only thing I had to focus on was finding the right home. They provided me with an excellent realtor referral, and Cesear guided me through the entire process. It was an absolutely amazing experience.
While Clint and Ruben were great, your underwriter and loan coordinator seem a little bit suspect. I get that their job is to scrutinize every loan however they completely failed in their duties to look at our complete credit and buying potential. I get that our buying and living situation is unique and that while I will be commuting for my job for a short time that will not be permanent and thais house IS going to be our permanent location so you should probably consider trusting a veteran when he or she says they’re going to do something. I was very disappointed in this aspect of the process. I would absolutely work with Clint and Ruben again, but if you scrutinize all of your potential buyers this way, I’m surprised you ever actually get any business. SERIOUSLY
My whole team was incredible! I can’t speak for the entire MyVeteransUnited company, but if I have my way, 100% of my friends will be using the team I had. I can’t speak higher of how amazing my experience was. I have no issue shouting that from the rooftops. I honestly didn’t have a single headache that they didn’t address with speed and efficiency. It was like dealing with trusted friends. I wanted to invite them for a BBQ!! Truly an amazing experience.
