Chris Thornton and Lacey Hartman were both excellent in assisting us through the entire loan process.
Adam Craig did an exceptional job. I procured quotes from multiple lenders, all of which offered very similar rates. Adam Craig’s communication, proactiveness, and professionalism are the main reasons I chose veterans United to be my home loan provider.
The loan officers are very knowledgeable and walked us through every step. So easy to use the portal to upload documents. Great system!
The entire process was long, but I was helped along the way with professionals who knew what they were doing. When I didn't do something exactly right I was helped to get things done correctly. I really like the email with "to Do" items so I could track my progress and know I had not forgotten something.
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I had a very complicated file being that I recently graduated from medical school and had a large number of student loans as a result as well as having been in a recent car accident that totaled my 6 month old car and a replacement car note during the loan process. They did a very thorough job of making sure all the paperwork was in order and I was able to close on the projected date without delays.
Jill and her team at Veterans United made the home buying process so smooth and easy!
Being a first-time home buyer was nerve wracking enough, let alone trying to understand each step we took. My loan officer Luke Whaley walked me through the process from beginning to end, and I appreciate it.
Everyone whom I spoke with was helpful to us.
First of all allow me to thank Mr Munns and his staff especially Ms Alison. She is an hard working awesome woman that kept me updated on everything and explained in detail whatever I had questions about. Whenever she needed any information from me, she immediately informed so that I was able to get it back to her. Again thank you and may God Bless and keep you.
Slow and painful response times.
Response from Veterans United
Thank you for the feedback Dylan. We want to make sure that a member of your loan team is always available for any questions you might have to make the process smoother for you. If you would like to speak with a member of our Client Advocate team, they remain available to discuss this with you.
Overall a hood experience and very helpful team. I'm confident that no other company woukd have done as great.
On point a md prompt
There whole experience was incredible. Extremely professional and personal
