Both Krystal Palmer & Lance Hainen were very helpful & informative in getting me through this long process successfully .
Always had time to explain questions.
The entire process with Tandi Lord helping to fix our credit, Eric working with our loan and Brenda as our agent, really impressed me with how much they cared and wanted us to succeed. I can't say thank you enough for everything through out the entire process.
Having to fill out paperwork more than once was annoying and time consuming. Paperwork was either lost or misplaced by Veterans United. Several emails were never received because they went to Spam. Towards end of process, information about closing costs and the how to pay were given just a few hours before closing so had to scramble to make that happen. Need better lead time for this. Need to make online electronic signature signing of paperwork happen. Having to print out paperwork, sign it, scan it back into computer, and then resend through email is just a pain in the ass!!! Had to do this numerous times throughout the process.
The communication process between United Home Loans and customer through email needs to be improved by adding text confirmation to cell when an email is sent.
Overall experience was alright, I just think having to redo numerous paperwork was unacceptable aand annoying. I do want to say Thank You to Robert and Emma for their patience and help in getting our mortgage.
I couldn't be happier with how this process was handled by Veterans United. Professional and supportive the whole way through. Thank you!
Becky was good but I did the research for the house i purchased
Everyone on the team have me 100%.
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He epitomizes excellence in customer service with an optimal results of getting the work done. Chris was very responsive, and provided us with regular updates ion our home loan. His knowledge and expertise in managing VA loans made our experience even better.. Thank you!
Keep up the good work
Between Breck Frerking and Heather Rosenberg at VU and Paul Morley our real estate agent we couldn't have asked for a better team of professionals to help us with purchasing our home.
Way to many forms to sign at closing.
Thank you for the amazing service! We were able to close 6 days earlier than anticipated! Alberto and Holly are amazing. I will recommend them to anyone I can!!
Thank you so very much for all the hard work in getting us into our NEW HOME.
Julie and Arlene were fantastic to work with. Their local knowledge and driven personalities were invaluable!
I will recommend your Company and specifically Mike Pitts and Laura to anyone I know looking for a VA home loan.
Thank you for helping the dream come true for my family and me.
I would use VU again and highly recommend it to other fellow Vets . VU seemed to streamline the entire loan process, made home buying a positive experience. Thank You