VU honors their word. They are professional, caring, patient, and timely.
Great service
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Great work, thank you.
I really appreciate the patience that Chance and the crew showed. The understanding of newcomers not knowing the process and constant asking for questions and willing to respond at anytime. May GOD continue to carry you and keep you in his grace. Thank you Selena and Kevin Crowder
It was quick easy and awesome! My team was wonderful.
Very professional, with a very good and easy to navigate portal. Easy access to all the info we needed, very simple to upload and download documents. We knew what was going on all the time and everyday we were informed accordingly.t
Speedy and efficient processes
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Experience first-hand why 365,480 homeowners give us a perfect score!
Love the agent
Our personal loan specialist was very knowledgeable and always seemed to be on top of things. However, our transaction coordinator was changed mid-process due to child birth and there seemed to be some poor communication in the hand-off because things did not go as smoothly as I felt they should have after this transition. Perhaps, it was due to the nature of the complexity of a VA loan (I wouldn't know, this is my first VA loan). But when we spoke on several occasions, it seemed as though she was lost and hadn't been in the loop with what was going on, requesting that I submit documents that had been previously submitted and about which I had sent multiple emails and texts. On the other hand, she was always pleasant and courteous. seemed
Our loan specialist, Brenda Mertz, was awesome!! She helped us to understand things we really weren't sure of. She's very good at her job. She made it easier to deal with the underwriters. Thank you, Brenda!!
