Extremely friendly, took the time to explain how things worked and what the priorities were.
Jaimie is a rockstar. Whatever you're paying her double it
Outstanding service from Aaron and his team from beginning of process to closing. Very informative and helpful with all of my questions.
It was easy
There response time was great
Shannon, Lydia and Suzanne were the best to work with, they were always available to answer questions. Shannon took the time and put in extra effort to ensure that the loan process was easy and not overly stressful.
Aaron Hayes and his team did a fantastic job of keeping me informed every throughout the entire process. Communication was primarily accomplished through emails and phone calls, but also texts. I usually received answers to my questions the same day, if not right away.
My only two complaints: Refinance was supposed to close originally the 18th of Aug. Never closed until 9th of Sep. Loan specialist should not set a closing date if the mortgage staff cannot absolutely make the date.Secondly, same thing with funds disbursement to the mortgagee. Mortgager needs to ensure title companies work in unison with them to get funds disbursed on date mortgagee is promised funds. And make sure they are electronical disbursed. "Snail mail" is unsatisfactory! Take the question off the form all together. Why would a mortgager want to wait 5 to 10 days for their money, when they have already been put through enough frustration with the tons of administrative paper it takes to close a refinance or mortgage today.
Alberto Barba and Holly King were awesome! They were both on top of their game and made the whole process of buying a first home quick and painless. Alberto was there to answer questions that we had and would take the time to educate us on subjects we were not familiar with. You guys rock.
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Very good.
I have already told several people about Veterans United Home Loans.
