Outstanding experience.
Everyone at VU were extremely helpful and patient.
The experience with your exemplary team members Kyle Morris and Cara Belcher was amazing and being a first time home buyer at my age and them pretty much holding my hand all the way through the clear to close is a perfect example of what customer/client service being foremost in the minds were professionally displayed. I've have more to say but I'm not sure how many characters this box will allow.
Excellent service
My loan process was 90/10 up until the weeks before closing. My numbers continued to change from the beginning of the process up until closing.weeks before closing I asked my loan officer what are my final numbers for two weeks straight. Everything she asked for was sent that day.. Two days up to closing I emailed her asking for my final closing amount. She assured me i would have by closing. Instead at closing ,after everybody tried to get in touch with her we received notice that I needed to come up with $1200 . This is after clear to close, and final CD issued. I spoke with her one time at the closing. She has not even attempted to reach out to me since. I asked my realtor to reach out to her about the $1200 to see where I stood with vet United. I was told unless I come up with the money , I will not get the loa, she couldn't do any things else for me. I spoke with Chris from client advocate, he basicly stated the same thing she said,but more ruder. I again called and ask for for a district manager or regional manager. I got Mr Richale , who listened and investergated. He called back with in a hour just as he said he would, and to my surprise solve the problem. He stated he looked at the final c.d , and didn't understand where the $1200 was needed. He even handled issues that came up Monday at closing. I think it was tottaly unprofessional the way the loan officer handle me and the process. She should have talk to me regardless of the situation bad or good. I went from $900 , to $1000, $2000,$3300. She stated to me that's to high.i thought that this company was truly for the vets, look at the name,VETERANS UNITED. It must not mean military veterans. Mr, Richale save the day, you need people like him staffing every portion in you company. Not those like Chris in client advocate, loan officer. I have every email that was revived and sent in reference to my loan. The company should have payed my part of the closing because of the embarrassment , problems, and unprofessionalism that I received . If I wouldn't been persistent in working to solve the problem , no one from veterans united would have called.
Response from Veterans United
Thank your for this information Ryan. We are happy to hear you were able to speak with a manager in Client Advocate and they were able to help explain what was needed in this instance. Although we cannot make up for the experience you have had, it is important to Veterans United that we continuously work to improve.
This is our 2nd go around purchase and we immediately thought of Mrs. Jessica Fitzgerald from our great experience the first time and as a result she and her team has made it wonderfully less stress as a process can be and is highly recommended to anyone I will ever talk to and achieve the results with accuracy.Thank them very much.Her numbers are stored in my phone.
I appreciate how prompt Ben was and getting back with me when I sent him a document he got back with me the same day or he called me I appreciate that... he was very patient... I didn't work a lot with Todd it was Ben that did most of the work
Always responsive
I don't know if it was the system or the files but I had a lot of trouble with myvu
Very professional and knowledgeable.
Ready to see for yourself?
Experience first-hand why 365,351 homeowners give us a perfect score!
Lucas was great, always willing to help
Thank you for making the purchase of my new home so smooth. It was a joy working with each of you.
Everything was done right No Pain,
They were there for every step of the process.
Very thorough even when you wanna give up you know everything is correct. The staff helped calm the nerves.
