I highly suggest working with Matt Landis, excellent customer service skills and knowledge!!!
The processing time on financials end.
Very kind, took care of everything for us via email and esign since we were unable to be prestent most of the time, which allowed for us to close right after movin here so we went only 1 day "homless"!! Thank you Felecia!!
Phyllis was amazing! She was With 100% of the time and guided us through the whole process. This was by far the best part of the whole experience.
Bruce Chubick did a great job in helping my wife and I with all the forms.
The whole team is great! Very responsive to questions, always courteous, and energetic!
Richard Bevilaqua was the RE agent referred to me by VUHL. As soon as I went under contract with the seller, he dropped off the grid. Did not return call or monitor the approval process. Take this guy out of your referral system and do not give him another dime in referrals. it reflects poorly on VUHL.
loan processing for both loans was seamless. keep up the great work.
Jeff and Erin, made what could be a difficult and confusing process very straightforward and manageable.
Dave L and Hunter went out of their way to help in every way.
For a process that is generally stressful no matter what, you guys made it as seamless as possible. We kind of feel like our team Doug Lippman and Michelle Mach took us by the hand and walked with us right through til closing. What a great team. Never hard to reach, always communicated details. Just a great experience.
I understand home buying to be a stressful situation, but our situation by far took the cake. From no communication, questioning veteran status, misinformed credit information, and descrepant accusations, and insinuating false documents provided by realtor/ bank officials representing us as customers. Repeatedly sending in the same documents. And last but not least the disrespect of our realtor who graciously stood by us as she was berated for going above and beyond to help us obtain our new home.
The VU team was exceptionally helpful through the process.
