Outstanding Service and Suppott
In a digital age it is almost expected that you be able to respond with a lot of things in less then 24 hours. This can create complications for those who simply do not have access to their preferred email during the working week.
Samantha was very helpful theough out the whole process, answering all questions and speeding the process along. Have already told any veteran friends to use Veterans United.
Veterans United made my home buying experience smooth sailing. I could login to my account and check on my progress throughout the whole process. It was all very organized and stress free. I am glad that I chose Veterans United to help me purchase my new home!
My experience with Veterans United Home Loan team has been exceptional. I was always updated on where in the loan process we stood and if needed more information to bridge any possible gaps. We was informed in a timely manner. I appreciate all the team's assistance.
From the very beginning the process was very smooth and easy to follow. The website kept me informed of the To Dos and where in the process my loan was.
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I’m great full for the experience that made this possibly.
All areas of this experience was top notch and extremely professional. I have never met so many people in one organization willing to bend over backwards to help me in every aspect of this loan transaction.
The underwriter was very slow. I had an issue that they didn't review all documents I provided to them and them dragging out the child support for part of the income.Also had an issue that the Appraisal not completed tat provided.If I would have closed on or before the date i requested the rating would be higher having to wait an additional 6 days was not a good start with the company, hopefully the servicing part of the company is better
Ben Choi and Lauren Fritz were my points of contact through the whole process and they were both phenomenal
Jake, Michael and Kayla all were wonderful and would highly recommend them all!
Everything was so smooth! It was an amazing buying experience.
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Experience first-hand why 369,293 homeowners give us a perfect score!
Andy and Holly were extremely helpful and patient with me through the entire process. They answered every question I had and always had an energetic and positive mentality.
Good job well done and very easy
Don’t waste your time. This was an absolutely horrible experience. Craig was great until I had a contract on a house and then he wouldn’t call back with important info like the interest rate, etc. then when we did talk about why the rate wasn’t locked and went up he said he decided to let it float to try and get me a better rate. His job is to inform and not make decisions about my loan. Additionally, we were supposed to close at 2:30 and my lawyer didn’t get the money until 4...closing almost didn’t happen.
Response from Veterans United
Thank you for your feedback Rachel. A member of our Client Advocate team has begun to research this situation from a management perspective. If there is anything else you would like to discuss about your experience our Client Advocate team is available to speak with you.
Great service... awesome company to work with
