Our overall experience was excellent. There was a hiccup with the ordering of the appraisal due to miscommunication between the loan officer, underwriting, and realtor. This miscommunication went on for nearly a week which frustrated me. I apologize for losing my temper with the angry (yet tactful) text I sent to Sam and Scott.
This whole process couldn’t have gone any smoother. Very stress free.
I am not a fan of excessive fees. I think the origination fee takes advantage of a home buyer. I also think that being upfront with all fees and rates when you start the loan process is importnstn
The loan process was slow. I continually had to make the contact to access status of my loan. I have over 800 credit score with 40% down - $100,000 but was continually made to feel that I was somehow trying to defraud VU. I was talked down to by loan officer who continually showed exasperation at my lack of knowledge of mortgage processes. I would never use or recommend VU again.
Response from Veterans United
Hi Thomas, a member of our Client Advocate team has reached out in an attempt to get some additional feedback from you. Thank you for providing the details of your experience. We always want to make sure that all Veterans understand all parts of their loan process and have their questions answered. If there are any additional details you would like to share please let us know.
Matt's knowledge of the VA loan process, associated cost and rules of the program made it easier for our realtor to help us find a house and work with the selling agent on the transaction itself.
There were no problems. Everyone was helpful with any questions I had. For the most part the questions were answered in a timely fashion, sometimes right away.
Chris was awesome and greatly appreciate all he did
The team answered every single question even if it was a minor question. If we didn’t understand something the took time to explain it. This team seemed to work great together and we are so blessed to have gotten them.
Being able to do everything online made the process quick, easy, and painless. I usually don't think "convenience" when it comes to mortgage paperwork, but VU made the experience simple.
Caleb and his team were competent, professional and easy to work with. The entire experience, while stressful due to the amount of documentation, was made relatively simple by the assistance of your loan team.
Great experience, professional staff. Ms Mowery and her staff guided me through the entire process and made it very easy.
Nate and mark are very very good at what they do
