Jonathan Lucas reached out to me and let me know that I could get a better deal than I already had with Veterans United...I had mortgages with other companies and they never once looked out for me as a customer...I was just another number to them
My process was lengthy due to seller issues and Lance and his team were there anytime I had a big or small question
Top notch customer service that exceeds expectations.
The person that did the appraisal was our biggest hurdle she was unwilling to work with us and did not work in a timely fashion she cause us to have to push our closing date back and loose my deposit on my rental truck and my help to unload the truck. Jose was excellent however and did his best. Unfortunately we were all set to go for closing until 2days before and that messed us up bad. Had I known about closing not being the set date I would have approached the situation differently but when your told you might even close earlier for weeks then get that dropped on you its hard to scramble. I would have rather been told this is your date but it might be pushed back from the get go then we need one more signature and you may not close the night before closing! It was a 4 hr drive to our closing and we had to leave at 6 am to be on time for final walk through and then close we were almost late! Also who ever is in charge of the numbers needs to pay a little more attn our morgage was 200 dollars more a month then expected due to the wrong tax information the disclosure was changed 3 times very confusing. I read it but the lady at closing had to explain it further to me so I could make sure it made sense
Donna Roof Loan Specialist is absolutely amazing. Professional, great customer service, very knowledgeable of products and procedures and supportive.
Special thanks to Andrew Nelson.
Matt marstall did not tell me what i wanted to hear, he was always honest, transparent and truthful throughout the process. I appreciate that!High integrity and professionalism. He is the bryce harper of loan officers.
Glenn Steeley went above and beyond to explain things. Very patient and understanding
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It was wonderful! Shane knew all the answer to our questions and
The staff did not seem to know what they were doing. They caused me unnecessary stress repeatedly. They messed up on the amount I should have received from the buyer.
Todd was excellent, and Veterans United exceeded all of our expectations.
