Would’ve liked to not have to go through the 1800 number when I called at the end stages of my loan. There were many calls where I’d have to wait 2 minutes going through the automated options that made it feel much less personal and annoying.
First time buyer, excellent experience. No hassle, everything was explained, never left feeling like I did not know what was going on or which step in the process I was at.
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Great experience
As a 68 year old Vet having never using my VA loan benefits before, I was a bit skeptical on what to expect...sure glad Bobby Moss answered the phone when I called in. He made the whole experience worry free & walked us through everything. Bobby & his assistant, Jennica, are true professionals & have the perfect personality & temperament to be working with our Veterans...CONGRATS to team Moss/Gomez!!!
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Experience first-hand why 364,817 homeowners give us a perfect score!
Very informative, and they were able to explain every thing step by step which made it more to speak to them.
I probably could have went elsewhere for a slightly lower rate but I would not have been nearly as comfortable as I was with VU. I have no issue paying a little extra for that customer service!
They where GREAT!!!
getting documents sending and receiving was very easy!
