I thank the entire team for your attention to detail and due diligence to get the job done. Thank you to Dennis the secret weapon at the end of this journey, thank you for getting us over the hump!! things turned out better than we expected.I have to make space for the great and wonderful Oz, the wizard to the madness Lupe Ortiz, you're a bad Girl and I humbly bow to your genius my sister. So easy to talk to while correcting my past mistakes. You're a ministry by yourself, thank you for all your help. If you didn't know your job, I would have been stuck possibly not ready in the timing I needed to be. Thank you again too everyone!!!
Shout out to Emily too, thank you!
Worked out great for me and high appreciate all the hard work you guys put into getting this finished for me
Not the first nor the last that I will reach out to Laura and her team as well as recommending them
My overall experience couldn’t have gone better. Adam and Lyndsey were incredible, understanding, and patient. I commend them for how much time and work was put into our loan and home buying process. We were truly blessed with the best on the team!
I have been through mortgage companies and closings before and have never been had to get this much paperwork together. Not only was it like taking my blood, it was like taking the bone marrow too! I stayed on top of things, but every time I got things done and checked off the list of things to do, there were many more things added. It was a VERY PAINFUL and OVERWHELMING process!! There were too many people involved with the process to where I wasn't sure who to talk to at times. I tried to keep in contact with Hana, the loan officer mainly. She was very accessible and responsive through text, email and phone. I did like the app. While there was many things on the list to do, at least I could keep track of it. I also liked how easy it was to upload things in there. The only downfall with it was that it didn't pair with one of my banks.
Response from Veterans United
Todd, thank you for sharing your feedback. We understand how the home buying process can get stressful. We also know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. While we cannot change the experience you had we can and will use this as a learning opportunity. We are thrilled to hear that you had great communication with your Loan Officer and apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
Great experience felt very cared for and felt my voice was heard always
Wyatt was extremely helpful, I am very thankful for the help I received and very happy with the process
Our total experience was excellent and efficient.
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I would like to say that more is more during the Offer to Closing phase. More communication about the steps to come, more transparency about fee structures and what’s expected within the process of getting a Clear to Close as well as what to expect for Cash to Close, and more insights on the community and surrounding area prior to buying would be warmly welcomed by anyone you assist in the future. Thank you so much for all your help and good luck to you in the future.
Veterans United Home Loans was by far the best lender we’ve ever worked with. The entire team was amazing. They made everything easy and effortless. Definitely 10/10.
Highly satisfied with Veterans United, but more specifically with Jospeh and his team! Every step was super smooth and easy due to the amazing communication. Jospeh and his team were incredibly professional and they made the entire process a breeze! I appreciated their explanations and quick responses to any question I had. I would recommend them to all veterans thinking about purchasing a home!
I've worked with Veterans united multiple times and all I can say is, FLAWLESS PERFORMANCE!!! THEY ALWAYS GO ABOVE AND BEYOND!!
A great team of professionals!
