Adam and Jesse both went above and beyond in service as they both were intuitive and informative and when I was ill-equipped to submit certain documentation, they even sent me a new scanner/printer to expedite the processing. An outstanding performing team!!
Karol was great to work with!
Electronic signature for the forms was amazing and saved so much time.
The agents are with you every step of the way giving updates on the loan process.
Very nice and helpful people! I liked the correspondence choices including Docu-Sign.
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Everybody was awesome and it went so smooth and i got in my house a week earlier than i thought i would
I was aggravated with the fact that weeks went by waiting on the seller to complete repairs in order to insure the home and close during which time nothing was mentioned about additional documents needed to close until the day before the original closing date. we should have been ready to close when the seller completed repairs as agreed upon in the contract.
Response from Veterans United
Hi Frank, thanks for keeping us in the loop and for sharing your experience. We definitely understand the stress involved when a seller is unable to make home repairs prior to the week of closing. It is very good that you had those issues fixed prior to taking ownership of your new home. While there are aspects of the loan process that can only take place once the necessary repairs are verified as complete; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. One of our Client Advocates is reaching out for more information and to discuss ways we can best serve in the future.
The process was so easy and stress free.
This was an unbelievable first-time experience for me that they gave me the feeling that the next time I will be better thanks
It was educational for me and wife. A lot of changes in the industry since our last VA loan in the 1990's.
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I want to thank Steve, Shan and the entire team at Veterans United. Thank you for making my family's dream come true!!!
