Some items could have been communicated better but overall it was a good experience.
I would recommend going with United Veteran anytime. I would also recommend asking for Stephanie Batson as your realtor. We literally didn't have to do anything but find the right house we wanted and sign papers they did all the other work and made me feel so relax and not stressed .
Jennifer and I want to thank both Taylor and Kayla for keeping us in mind as loan rates came down. They saved us a bunch of money and we can't be thankful enough to them for that. They also took most of the work off our shoulders and made refinancing a no brainer! Thank you again!
Stressful but they got it done and we're very happy in our new home thanks to Veterans United.
VU helped me make my dream come true!I feel very thankful and blessed to have worked with such an efficient team.
Honestly, I’ve never had an easier process purchasing a home. From buying my first home, to my second, to refinancing. They’ve made the entire process stress free. I won’t be using any one but Veterans United if I intend on purchasing another home.
Wow, home buying is task, to say the least. When I began my journey I had absolutely no idea where to start. But the platform used by Vets United is the very best. You can follow your progress, and always reach a respectful staff, pleasant and happy to help!! BUT KAYLA IS STELLAR....wish I could have given her a big hug...couldn't have done it without her..
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So glad I was able to find Veterans United! They made the process much smoother than I expected and basically walked me through the entire process! They even sent us a very nice and well made backyard sign that we always display when we entertain in our beautiful new home!
So don’t walk, run to Veterans United and allow them to help you buy the home of your dreams!
Such a wonderful experience, and that's saying something because buying a home can be very stressful. The team was freaking amazing and made the process to smooth and easy. All the stars to the Veterans United Team!!!
Excellence all around.
Enjoyed working with you all!! You made this experience easy.
Chad made several mistakes that Sydney had to fix and his communication was not clear, not on time, and did not update us through the process. Very important parts of the process that Chad was supposed to do were not clear to us and even after signing Chad had created issues the Sydney had to fix and we had to jump through last minute hoops to make sure the funds were released. I have used veterans united before and I will never reach out to again after this experience. If Sydney was the only person I had to deal with there wouldn’t have been the issues and it would have been better. Since that’s not an option I will never suggest your company. I have actually told other veterans to not go with you, and I have made clear all the issues we had with anyone and everyone that will listen.
Response from Veterans United
Hi Leslie,
Thank you for taking the time to share your experience with us. I’m so sorry to hear that this homebuying process was so challenging and frustrating for you. Communication and attention to detail are essential to creating a smooth experience, and it sounds like we fell far short of that. The last-minute issues and lack of clear updates you encountered, especially with important parts of the process, are not what we want any of our clients to go through.
I’m glad to hear that Sydney was able to step in and provide support, but I understand that this doesn’t make up for the difficulties and extra stress you faced due to mistakes and communication breakdowns. After a positive experience with us in the past, you deserved better, and I apologize that we let you down this time.
Your feedback is invaluable as we work to improve our service. If you're open to discussing this further, we’d appreciate the opportunity to understand more about what went wrong and how we can address these issues. Please feel free to reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but please don’t hesitate to contact us anytime that’s convenient for you.
