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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

383,500

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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5 out of 5 Stars
Would Recommend
headshot image of Trey Barrow

Loan Officer: Trey Barrow

NMLS# 2091070

5 out of 5 Stars
Would Recommend
headshot image of Clarke Blodgett

Loan Officer: Clarke Blodgett

NMLS# 2371270

5 out of 5 Stars
Would Recommend

I am so thankful to Veterans United. They have given me the home I dreamed of.

headshot image of Tim Jones

Loan Officer: Tim Jones

NMLS# 1709126

5 out of 5 Stars
Would Recommend
headshot image of Stephanie Piester

Loan Officer: Stephanie Piester

NMLS# 2026815

5 out of 5 Stars
Would Recommend

My team worked hard for me to close even when there were bumps in the road. My realtor and loan officer made it happen. 💕 thank you so much from my family to yours. Being a first time home owner, the process was not as difficult as I thought it would be. I was able to work with a steam that is confident and patient with me Thank you

headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

4 out of 5 Stars
Would Recommend

Our loan team consisted of Adam, Chance and Sara. Ours was a rather difficult refinance because we had several issues with our prior mortgage company. But they stuck with it, I helped them with anything I could to make the process easy for them, they did everything to make the process easy for the team. I have already started recommending Veterans United to everyone. I'm so glad I made this decision I just wish I had done it sooner.

headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

Best team ever. Don and Nat were AMAZING!

headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars
Would Recommend

They helped make the home buying process as easy as possible.

headshot image of Jeff Barringer

Loan Officer: Jeff Barringer

NMLS# 1963144

5 out of 5 Stars
Would Recommend
headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

5 out of 5 Stars
Would Recommend
headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend

overall amazing team id highly recommend to friends and family.

headshot image of Viola Sykes

Senior Loan Officer: Viola Sykes

NMLS# 1821541

5 out of 5 Stars
Would Recommend

It was a great experience

headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend

I am very happy I decided to use Veterans United to assist with purchasing my home. They made the whole process as stress free as possible. My entire team was amazing from day one. Thank you for helping me achieve my goal of homeownership.

headshot image of Steve Gustafson

Loan Officer: Steve Gustafson

NMLS# 1599009

0.5 out of 5 Stars

The day we closed interest rates dropped almost a quarter basis point, yet we closed at the higher level. First time in 3 home purchases were we closed at a higher rate because "we were locked in". Normally you lock in so you don't go higher, but if they drop you close at the lower rate. The final #s for closing along with the go ahead was given two hours before the actual closing. Shop around and find someone else to get your mortgage from, as Veterans United disappointed us at every turn! Don't let their name fool you into thinking they actually care about Veterans!

Response from Veterans United

Adorian,

I’m sorry to see this. We’d prefer to not part ways with you feeling like this. I can understand your disappointment with your rate and the last-minute updates to the closing numbers. We do our best to have numbers finalized for you early as possible before your closing. Our Client Advocate team is here if you’d like to talk with us. We’ll be ready to look into any concerns you still have about this. If we can help explain something better or ease any lingering concerns please tap us in sooner than later.

Most sincerely,
Kendra, Client Relations

3 out of 5 Stars

This was the 3rd home I have purchased in 20 years and it was the most challenging. Asking for things that was difficult to get and took some time that I never had to provide on previous loans and they were VA loans as well. When I asked, I they couldn’t give me an answer to why. Secondly they wait till the day before to request for payoff information for two credit cards that I could pay on own. Adding them to my closing cost was more of a hassle than just letting me pay them like I always do. However, if they are to be included, ask for this information 1-2 weeks in advance, not the day before with a potential of holding up the closing over a couple of hundred dollars on a credit card. Not to mention, I pay these credit cards off in full every month anyway and nothing was mentioned that I would need to. I felt like this was snuck in at the last minute instead of being honest up front.

headshot image of Steve Brockman

Loan Officer: Steve Brockman

NMLS# 1435928

4.5 out of 5 Stars
Would Recommend
headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars
Would Recommend
headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

5 out of 5 Stars
Would Recommend
headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

5 out of 5 Stars
Would Recommend
headshot image of Viola Sykes

Senior Loan Officer: Viola Sykes

NMLS# 1821541

5 out of 5 Stars
Would Recommend

Veterans United made it easy to work with and always there for you when things seemed complicated. I would truly recommend them to any vet and their families!

headshot image of Hannah Liebhart

Loan Officer: Hannah Liebhart

NMLS# 1884776

5 out of 5 Stars
Would Recommend

Excellent communication and teamwork skills!

headshot image of Matthew Czerwonka

Loan Officer: Matthew Czerwonka

NMLS# 1073284

5 out of 5 Stars
Would Recommend

I honestly was scared to buy a home at first but after working with VU I completely changed my attitude about it all. Very easy process and they make sure the veteran is comfortable all the way through the process! Again ! Matt Landis is probably the best employee you guys have lol take care and thank you guys once again!

headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend

Good Team; went above and beyond to help me with my loan etc.

headshot image of Alice Schneider

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend
headshot image of Danielle Stiers

Loan Officer: Danielle Stiers

NMLS# 1827546

5 out of 5 Stars
Would Recommend
headshot image of Benjamin Rutledge

Loan Officer: Benjamin Rutledge

NMLS# 2177085

5 out of 5 Stars
Would Recommend
headshot image of Eric Johnson

Loan Officer: Eric Johnson

NMLS# 2015697

5 out of 5 Stars
Would Recommend

100%great experience for a 1st home buyer

headshot image of Viola Sykes

Senior Loan Officer: Viola Sykes

NMLS# 1821541

5 out of 5 Stars
Would Recommend
headshot image of Nick Laws

Loan Officer: Nick Laws

NMLS# 1500974

5 out of 5 Stars
Would Recommend

My team and Veterans Home United are the best!!

headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

More Reviews

See all 383,500 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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