Speed! Immediate response from the team! I feel a general caring from the timely response and constant communication. The teamwork is awesome that even if one member was on vacation, another steps up to fill the gap.
My loan officer Josh was amazing, he was so helpful with everything.
Brennan is great to work with, always gets back with you, nothing is ever a surprise, so easy to work with.he is Top Shelf.
Every step of the way we felt supported and informed.
From start to finish the team made this big process very simple and took away all the stress.
Every question I gave Mitch he was quick with an answer and very open to our needs.
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The VA check list was very helpful - we could use it any time to send paperwork and know it was being processed and current.
Extremely attentive with the entire process, always polite and helpful rather than pushy.
The process was pretty much painless. Whenever life events get mixed into the process, that is when start to get ridiculous and delays in the process occurs.
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Very helpful and always available to talk
Mason Maddox and Nathan Yount made and amazing team. Our expectations were met and more! This is why we keep coming back to VU and recommend them to our family and friends.
The entire process was easier than I expected and the staff were very courteous and professional. I was never rushed off a phone call and never had to wait long for email responses.
