As nerve wracking as the home buying process is, It was extremely simple and pain free with VU. Josh & Tony were extremely helpful and would always ease any concerns.
I was not able to contact my loan officer for a week and no one had information about my file. When I received a computer generated Letter of Incompleteness, being my first experience going through a home loan, I got very nervous thinking we were not getting this loan, because of the letter and the fact that I could not contact my loan officer. Luckily after a lot of stress, the loan went through. That happened mostly because my realtor called out my loan officer and spoke to her boss. Once that happened things seem to get back on track, except for the 2 weeks extra time to get to closing. There is more to this story but that was a quick overview. I just not happy about any of it.
Response from Veterans United
Michael, thank you for sharing your feedback and for letting us know about your experience. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Mitch and Jessica are AWESOME!!!!!!!
The team was excellent. They stayed on top of everything and were friendly and professional.
Doug was great from the very beginning. For over two years he was a great help the entire time. There was an issue with my COE. It seemed the transaction coordinator did not understand how we could get it approved and almost cost me the house. Doug was extremely helpful, however, and got the issue taken care of in spite of her.
Everyone went over an beyond the call of duty!! Just outstanding
This being my first purchase I could have asked for a better experience. What made it easy was the communication between all necessary parties and how little I had to do.
The whole team was there to help and it was an easy process using Veterans united.
Works well with you th hou the entire process.
The process was very confusing as we got towards the end of closing.
Response from Veterans United
Thank you for being honest with us about the conclusion of your loan process, Francis. We learn the most when we listen to our clients, and we hope to learn more details from you soon. Our Client Advocate team is available to talk about what may have caused confusion near the end of the process. It is our goal to use your feedback to improve the service for folks down the road.
The process was smooth. My Agent is knowledgeable and made it all very easy for me.
