It was a very easy process and they showed they care about their customer.
Bryan has provided outstanding service while helping make dreams possible.
I am rating my experience as a 10, because Dave and his team went above and beyond to make sure our loan was ready to go on the day we had planned to close.Working for a bank, I know there can be 100 different things that can go sideways when working with a mortgage file. This time was no different and Dave and Jim really stepped up and helped us make sure we got to the closing table on the day they said we would. Thank you very much for working with us!
Nathan was great! Always available and very very helpful. Quick to respond and provide required documents.
Veterans United Home Loans gave us the best experience ever. It was fast and they paid attention to all the details. The communication was great. No surprises.
I believe a firm and final answer should be given, ad to not keep the raising high expectations for an unconfirned answer
Response from Veterans United
Hello David, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
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The process was smooth as possible.
Smooth workflow via the myveteransunited website. Easily accessible agents.
It was a great experience from start to finish...they handled everything from getting us prequalified, a loan officer and agent that all worked together to get us in a home by the end of the month. We are very pleased. Thank you Veterans United Home Loans.
Veterans United was awesome. they made it so easy for my family and i to get a home loan. they always answered every question i had as soon as they could. there were time i sent a question. and with in 2 mins i had an answer. 10s all around
Charlotte was always available for questions and was always very helpful.
Each person my wife and I worked with were extremely helpful and very professional and patient with our house hunting process.
Communication was terrible toward the end.
Response from Veterans United
Hi Samuel, your honest feedback is valuable. A member of our Client Advocate team has attempted to reach you directly. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We invite you to connect with us.
Closing on my home was delayed 4 days. I wasn't informed that it would be delayed until hours before hand. I ended up burning 3 days of leave and losing hundreds of dollars in moving expenses and renting my other home longer after I was suppose to move out. I had to change the move in date for all of utilities twice which proved to be more of a inconvenience. I understanding closing can be delayed most of the time but I believe in my situation that I could have been notified sooner to avoid these headaches. I was repetitively asked for documents at the last minute that Veterans United already had or I could provided much earlier.
Response from Veterans United
Hello Robert, we appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay.
Outstanding customer service and the process of purchasing a new home was made in a manner that was easy to understand. Thanks!
Zach and the team were great
