They let me know what they needed and by when which really helped me since I have a 3rd shift schedule. They did an awesome job.
excellent!
I already have recommended this to a friend who is now in the process of using it.
Chris Primmer was diligent and patient. Always ready to explain and answer questions. And never denied me the chance to ask multiple questions.
Very quick and professional service . Very accommodating
Winsor cooper was great. He helped us out a lot
Very helpful, informative , and friendly.
Outstanding customer service. David Kling and Jihn Kirby were extremely professional and helpful throughout the process.
Everything and everyone was excellent. From start to finish.
Kept us informed every step of the process
We were satisfied with the timely response of loan approval and documents provided, however, it seemed as if there was a mix up of priorities within the staff. It was brought to my attention that a company picnic was going on the Friday before our close date and our file wasn't even complete yet which pushed our closing date back the FIRST time. Then another company outing was the Friday after that and we had still not been approved for closing because "our file was not complete." Once again, our closing date was pushed back which is a major inconvenience when my job keeps me on the road and I have to have off for signing. I was asked at least 3 times for documents that I had already sent in, which brings me to question where exactly are my files going?! All in all, we finally closed and are satisfied with the terms. We were told that a final call from our agent would come after closing to recap and we are still waiting on that call....
Charlotte and her team were awesome always let me know if they needed anything and kept me up to date on what was going on. Very knowledgable and glad for an easy transition into my new house.
VU gave me all the tools to help me purchase my first home!
Good people. Patient and professional.
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Very helpful and friendly. They made my first home buying experience a great one.
John Parker and Beau Reiske were excellent. They are very good at keeping you informed. They don't come off as condescending but are willing to get you the answers that you need
I had a great time dealing with VU. I brag to everyone about them. Top notch.
Top-Notch operation! They are truly about assisting the Veteran. I have NEVER experienced the level of customer service Ms. Maureen O'Hare and her team displayed. They were PROFESSIONAL from start to finish.
Mike Harrison was phenomenal and made the process amazing
