As first time home buyers, my wife and I were worried about the process. Veterans United made the whole process very easy and they explained everything in depth for us. I’m glad we used their services.
This was the easiest home buying process I have ever had. Complete and thorough communications from Veterans United and the ability to upload documents makes the entire process simple and fool proof.
What a great team😁
Sam and Ryan were awesome.
Luke was AWESOME!!!!!
The team was great!
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Very professional! Made everything extremely easy!
Excellent service, good information about options
All communications were very fast and professional.
Friendly great service very convienent and quick to respond
They were fast with everything, and had amazing service.
Derek's team was so easy to work with. They really went above and beyond to help our family purchase our 1st home. My husband is currently getting out of the Army and we are so thankful it was such great experience in this exhausting and lengthy process of getting out of the Army with disabilities.
I was always able to reach someone when I needed! They were patient and helpful
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Jimmy was very professional and patient. I feel he was looking out for my best interest the whole process. Even when I got overwhelmed and didn’t understand something, Jimmy was very calming and patient and explained things so I could understand them. Jimmy was outstanding in all aspects of the process!! I Thank him very much!!
This was such a smooth process for us. Our loan rep, agent and specialist made the process superb!
Communication needs work. I am the type of person who likes to have actual communication with a person and not just email. Also when documents are needed specifics should be noted. Again that's something a verbal discussion can resolve not an email. The stress level was extremely high during the entire process due to no verbal communication. A person has to have the voice inflection to completely understand a discussion. Emails should never be your primary source of communication. A phone call to let someone know that they are going to get an email and certain things are needed goes a long way. Also letting someone know how things are going instead of keeping them guessing the entire 3 months would be great. Again very stressful situation.
Response from Veterans United
Thank you for providing detail of your experience. A member of our Client Advocate team has left a voicemail and sent an email to get additional feedback from you. We understand that the home buying process can be stressful and want to ensure you that your feedback is helpful to make sure other Veterans in the future do not run in to the same obstacles.
