Mike did an outstanding job and truly made our experience so incredibly smooth!!
An overall amazing experience. Every one was very nice and helpful.
Grant and his assistant, Dimitri, kept me informed throughout. Previewing most of the documents made closing quick and easy. Great job.
Kris Charmichael was outstanding! He was "Johnny on the spot" with an answer for any question I had. His assistant, Chrissy, was the same way!
Great, prompt service throughout the loan process!
Josh was extremely punctual and professional and he answered every question in a quick and timely manner, he was great!
great
I'm all about "personalized customer service" but I didn't get that feeling with VU; 99% of the transaction was done online or over the phone. I understand all about "convenience" but seriously not meeting the people, who are asking personal information from you, until the end of the transaction was nerve-wrecking. We've closed and I still haven't met two of the team's members. If I may make a suggestion: the team involved with the transaction have a meeting with the buyer(s) at least once at the beginning of the transaction.
The process was "painless". I have used my VA Loan benefit several times and with some institutions, the paperwork and documentation needs seemed excessive. With Veterans United, it was clear which documents were required and very easy to get them submitted.
Staff were fantastic, easy process.
I was not kept up to date on many things. Many forms were very late. It was difficult waiting at my realtor's office in California - After a very long trip, I was exhausted. Then, after they made the Monday appointment with me, I waited all day in Lincoln NE for the final papers. It was a horribly hot day and I was SICK! The round trip travel time was 3 hours. I left home before 10 AM and returned around 9:30 that night very sick. And I just discovered the bill for which they collected $3000 from me at closing has yet to be paid. It was past the due date, so I had to make a payment. I could say more, but basically, it feel like no one knows what is going on there!
The staff is very knowledgeable and is more than willing to help you in all aspects of home buying.
They we efficient, organized and always willing to help you. Brooks Onishi, Kai Kalua-Dansbury & Kevin Clarke all helped us with our loan process. They are the best team to work with hands down. If I ever buy another home I would be through Veterans United Home Loans.
Very pleasant experience, Derek and Krista were great, also I have already told a family member about them and they will be contacting them next week.
