It was a great pleasure working with mr. Marcus Jones and he done everything he could to help me with my loan I would recommend them any veteran that wants to buy a home
Process was clear and well defined.
From application to closing Veterans United was professional, courtesy and timely in answering my many questions and addressing all of my concerns.
Neal was amazing !
At times they seemed to be very disorganized. At the last minute I was asked questions that were originally brought up about a month earlier. This action caused a delay in our closing which cost us to lose several days in moving into our new house. Also, I had requested that my middle initial be used on all documents which was honored at first. However, at the closing, my middle initial was not on the closing documents. I was instructed to sign the documents as my name appeared on them. Have you ever tried to sign your name in a different way to what you have done it for at least 65 years and as many times as is required on closing documents? It was also very evident that the underwriter had no clue as to what being a full time RVer meant, and that the previously mentioned questions had not even been considered.
Response from Veterans United
Thank you for this feedback Kenneth. We apologize that your experience did not meet your expectations. A member of our Client Advocate team has reached out if you would like to provide any additional information. While we cannot do anything to change the experience you had we want to make sure no other Veteran has this same experience in the future.
Great experience thru the process. Nobody is perfect but they were perfect in resolve. :)!
I' be got to say Mr. Bowman & Ryan were gentlemen and great help. They were easy & great to work with. They explained everything in detail. I also want to sat the receptionist Was also grea o work with. Thank y'all for all the help. God Bless yall.
Veterans United Home Loans was so easy to deal with! The website was extremely user friendly with its easy to navigate layout and ability to upload all of our important documents.
Everything was very clear and prompt. A very helpfull staff.Thank you all.Sincerely Bob and Jill Vuilleumier
Great company to work with.
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Great team work. Great to work with!!
The only reason I put a 9 not a 10 is that there was a few times that I had trouble with communication and got very nervous about what was happening. A few days here and there where I worried what was going on. We often missed each other on the phone, I have crazy work hours, and my seller wasn't always cooperative so the process was slowed down a bit and I am an anxious person in general. Overall it was a very positive experience and I appreciate the help. I am sad my loan is likely going to be sold in the next couple of months and would prefer to keep working with VU on my mortgage as not just the originator but ongoing bank.
I would definitely recommend VU to whomever is looking to purchase a home.
Everything was excellent
