The entire team worked hard to ensure our success and kept us informed and up to date as the process went along. They were always professional, friendly and very up front and kind about everything.
Justin , Nick & Deb make a fantastic team. This could have been a really stressful time for my husband and I but between all 3 of them -this ran really smooth.Nick was also wonderful to work with -he clarified many things that I was confused about and helped me get through the documents that were needed!I cannot thank everyone enough for all of the support we received from them.
My home loan was unique in its own way, and they tackled it headfirst is much appreciated.
Would of liked a little more communication but over all on top of everything
Response from Veterans United
Hi Michael, thank you for this feedback. Veterans United wants to ensure that you are able to have all questions answered and feel comfortable throughout the loan process. A member of our Client Advocate team has left you a voicemail and sent an email if you would like to provide more details.
They where warm and kind all through the process, even though we had some special road blocks to attaining a loan. My team was always encouraging me through the entire process.
Ready to see for yourself?
Experience first-hand why 368,907 homeowners give us a perfect score!
My expectation were greatly exceeded. The was very responsive to any questions I had. Their level of customer service was awesome. I highly recommend Billy and his team to anyone with loan needs.
At the beginning I was very nervous because I was going in blind. You always hear about people being scammed and I was skeptical. Once they reassured me that this was real, the emails are real, the phone number and etc. I was at ease. Once I started getting all of the documents together and calling the personnel that sent me the emails'; it was smooth sailing after that. I'm so glad that I went through the process, now I can refer my colleagues and subordinates with pleasure.
Jerry and Taylor were excellent from start to finish.
Great web site, great service!
Overall, it was a positive experience. Cara was absolutely wonderful to deal with, and is the reason we went with VU in the first place. The back and forth trying to satisfy underwriter requirements became a little frustrating, mostly because after a while it started to feel that maybe the underwriter didn't understand all of the documents or maybe there was a particular reason for waiting to give a clear to close that we weren't aware of. However, everything worked out great and the timing was pretty close to our original plan so we are satisfied.
Ashleigh and Kelly were amazing. It was my first time buying a house and they helped me every step of the way. I would recommend them to anyone buying a house. Thank you.
Our loan officer did not explain things or walk us through the process. What was supposed to be a joyful and exciting time for our family was filled with frustration, anxiety, and some tears shed.
Response from Veterans United
Hi Daniel, I apologize that your experience did not match your expectations. We are always striving to be better and want to ensure that no other Veterans have this same experience in the future. We have emailed and left you a voicemail if you would like to provide any additional feedback. Thank you for sharing this with us.
Would use and recommend Veterans United in the future.
