I'm a first time home buyer. At first i was pretty intimidated by the whole process but VU made the whole process really easy.
Great customer service
very nice people, always answered questions,and moved the process as fast as possible. i would highly refer friends
Loan officer and assistant did an outstanding job from start to finish on getting my loan closed.
They were very informative and took there time explaining everything.
No
Great job by Ashley! She was most helpful throughout the whole process.
Very professional, awesome customer service. Had a smooth transition.
They did most of the work It wasn't drug out very polite.
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The staff at VU responded to my questions in a timely manner and submitted paper to the right people.
My experience with the loan team was enjoyable. They returned emails promptly and answered all my questions and reassured me about the process when things felt like it wasn't going smoothly. The only issue that could have been better was closing on time, we had a 60 day closing and it got delayed a week. The reason was a survey delay for the adjoining lot I purchased. I felt if it was a requirement to have it verified that the two lots were contiguous, then it should have been done prior to 5 days before closing. But other than that I was extremely satisfied in the service and delivery of Ashley Cook and Kendra Ford. They were great.
It was an easy process especially for new home buyers. Clay Rose made the experience of being first time buyers simple. He was very reliable, answered all our questions, most of resourceful. I appreciate his dedication and integrity to us and his career. My fiancee serve this country for many years, and Clay acknowledge that and gave everything he got to make sure his services were recognize. Thank you Veterans United and for the great people you employ. Special thanks to you Clay Rose.
As a first time home buyer, Cody and the rest of the team made the experience a good one. The team was very helpful, explaining the process as it went along.
Unfortunately, this fell short of "outstanding" due to my loan specialist.
