Superb team all around! As a first time home buyer the stress I was preparing to face never came because of them all. They communicated with me and each other at a top tier performance level. Worked with me and were so patience with my busy work schedule. In Navy fashion they all deserve a Bravo Zulu!
Final closing was delayed by not having an expert available at closing causing a 2.5 hour wait for VA finalizing paperwork and the title company had no idea what the delay was being caused by so we just sat around and waited. It was definitely not the smoothest closing process I have ever had on closing day. Prior to closing everything was absolutely smooth sailing and extremely self explanatory process.
It was a rollercoaster ride. As I stated, the relocation company dropped the ball on several occasions. We had THREE closing dates, and the two first ones fell through because of the relocation team and their multiple failures in getting proper documents out in a timely manner. Adam, Steve, and Teresa kept pushing until we got things done. Thanks to all!
See the above for mad props to Nina. Meghan also Put In Work (serious work) to get my loan approved, and she also deserves my sincere appreciation. I honestly hope I never, ever have to go through anything as stressful as a mortgage application again! But if I ever do, I will pray, pray, PRAY that Nina and Meghan are on my team. Those two ladies are consummate professionals, and have earned every good and honest shout-out that comes through your review portal.
Response from Veterans United
David, we appreciate your honest feedback and we are glad that you had a very positive experience with Nina and Meghan. We understand that the home buying process did not meet your expectations. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further on what could have been improved. We also know how the home buying process can get stressful. It can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. Again, we are thrilled to hear that you had great communication with your team and that they got you to the finish line. Thank you for giving us the opportunity to serve you, and we hope you enjoy your new home!
I appreciate how quick my team was at replying to my questions, how hard they worked to make sure we got what we needed and how they made sure we knew when they needed stuff from us!
If you want to feel like a trusted friend is handling your loan & you’re a fan of 5 Star customer service, then you must go with Veterans United. We have had several transactions with them & it’s a no brainer for us to reach out to them for our next one!
I can't praise Stephen and Veteran United enough! Stephen, our loan officer, was an absolute rockstar throughout the entire process. He patiently addressed every question, big or small, and guided us seamlessly through the complexities of obtaining a mortgage. His expertise and dedication made us feel confident every step of the way. And let's not forget Eric, the loan coordinator, who was equally fantastic. If you're a veteran considering buying a home, I wholeheartedly recommend Stephen and Veterans United. You won't find a better partner in your home buying journey
We are so glad we chose United Veterans....Adam Craig was exceptional in his roll with helping us buy our new home. Thank you Adam. We will recommend our friends to United Veterans....A job well done by everyone involved in helping us achieve our new home. Thank you all!!!
Rather than give alcalades we can weigh the facts allowing the deeds to witness the truths of ones performances.
Start to finish close in 3 weeks.
Always available with solutions.
Create team energy driven in successful time saving online app with easy docu-sign and to-dos to keep one upto date and on schedule.
Veterans United was amazing! The home buying process was nothing short of awesome! I would recommend Veterans United to anyone and especially our team!!!!
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This is the 5th home we’ve bought in our 46 years of marriage and definitely the most stress-free! Kudos to all involved!
